Rocklin, CA

My rep that came out was amazing. I swore this couldn’t be fixed and I can’t even tell there was a problem or blemish.

Friendly and efficient staff. Car was ready on time.

I was very pleased with our service from Safelite! Michael (I think that was his name) came out to my workplace and took care of my windshield with no problems! He was quite punctual and friendly.

The first time I went in for my appointmnet, I waited for two hours just to find out that they didn't have the correct windshield in stock. I came back a week later and waited for over an hour, just to find out that the new windshield had a factor defect. I went back yet again, waited for two hours. Finally drove away with a windshield but now it whistles loudly. I tried to call but they no longer pick up their phone, they just direct you to the website. I tried to contact them via the website but there isn't a way to ask for help for this. During a chat, I was told to email them. I did email but haven't received an email back. This has been the most frustrating service I have ever had. I have missed so much work and my windshield whistles loudly. It is literally impossible to get through to anyone. The only thing left for me to do is waste yet more work time and drive down there just to hope for another appointment during which I can miss even more work.

I was told that Safelite was coming to my house to replace the entire windshield but a woman came and just repaired each chip in my window. Although I'm happy to not have to pay a lot of money for a whole replacement, I wish they'd have told me a replacement wasn't necessary instead.

everything was done fast and accurate

Juan did an excellent job, he knows exactly what to do. He is works quickly, neatly and is very careful!

I thought the process of changing out a whole cracked windshield would be long and annoying. Safelite made this process super easy and painless! I expected to wait in the for about 3 hours, but it took one hour exactly. I'm sure it depends too on the car itself. I have a newer Audi that had some technology in the windshield itself so I seriously thought it would take much longer. The staff was super friendly and knowledgeable. This was a great experience.