good communication and minimal effort to replace the windshield
I am happy

The Tech that install me glass did a nice job. He was pleasant to work with.

I own Audi Q5. Glass is expensive. But I believe the Safelite professional applied too much pressure that it cracked more, leaving my car in a worse looking state than it was before I took it to the shop. The initial road-chip was looking worse after repair, although the professional said before the repair that it would look much better after the repair. I trusted Safelite as the best company for glass repairs but very disappointed with my experience.
Coincidently, when I gave hidden message that I might be open to replacing windshield if cracks grow (which was communicated to me as very rare scenario), the cracks started to grow (maybe because of extra pressure by the professional?). But, when I gave hidden message that I would go to another shop or walk away if more cracks appear, then cracks stopped growing. Is it coincidence or something else?
Overall, very disappointed and hoping that the negligence of professional doesn't cause more damage to my Audi's glass in the long run.

The clerks where not customer friendly, but Aaron the technision was professional.

Christian was courteous and explained to me the repair in detail. He also told me realistically what to expect from the repair. He did a great job.

A huge thank you to Brandon my technician for the prompt and professional service that he provided. There isn’t anything that I can say except great job and know that if it was necessary I would definitely be back for future services.

Quite an amazingly well ran operation

They took time to tell you about the work they did. Shop is clean