Toni T.@ToniLeighMc- REVIEWS
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Service Technician Work Safelite Glass Experience
Windshield Window Tech Installer Staff Quality
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Service Technician Work
Safelite Glass Experience
1166 Reviews
Updating Results
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Ricardo was amazing!
I’ve had bad experiences in the past with Safelite but Ricardo was amazing from beginning to end making me feel heard, comfortable and valued. He answered all my questions and went above and beyond through this process.
On SAFELITE AUTOGLASS - SAN JOSE, CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Amazing
Arrived with 3 different cracks on my windshield and they were fixed within 30 minutes. Aaron was a huge help.
Also had to reschedule and the process for that was super easy.
Also had to reschedule and the process for that was super easy.
On SAFELITE AUTOGLASS - SAN JOSE, CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great service!
Very professional, great job , on time! I absolutely recommend this place!
On SAFELITE AUTOGLASS - SAN JOSE, CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The service is great
My windshield glass has a chip on it, and I just walk in the shop. The crews there were very friendly and help me fix the chip.
On SAFELITE AUTOGLASS - SAN JOSE, CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield replacement
Service was on time and results were excellent.
On SAFELITE AUTOGLASS - SAN JOSE, CA
Verified Reviewer
5 star rating
What is a Verified Reviewer
A Verified Reviewer is a shopper who has confirmed an email address, or connected a social network with Yotpo, providing an added level of transparency and trust.
Thank you!
I came to get a window chip fixed and Austin was great! He was courteous and professional and did a perfect job! I really appreciated his work. Thank you thank you! You made the process so easy!!!
On SAFELITE AUTOGLASS - SAN JOSE, CA
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Service was good and work
Service was good and work performed was good. Receptionist needs to improve, after walking in, I was informed wait would be 10 minutes. After waiting 20 minutes I needed to inform receptionist I was still waiting to be served. She then finally called a service tech to help me.
On SAFELITE AUTOGLASS - SAN JOSE, CA
Thank you for taking the time to review our service. I am very sorry for the issues you experienced with our receptionist. If you would like to discuss this further, please contact us directly at 800-800-2727 and we would be happy to assist you. Thank you again and we look forward to speaking with you soon.
5 star rating
Passenger Vent Glass Replacement
Had to do a glass replacement through an insurance claim.
Showed up for my scheduled appointment and met with a technician (Ricardo).
Entire process was quick and efficient. Job was done in exactly 2 hours and I was on my way.
Replacement looked as good as new. Very happy with the work.
Showed up for my scheduled appointment and met with a technician (Ricardo).
Entire process was quick and efficient. Job was done in exactly 2 hours and I was on my way.
Replacement looked as good as new. Very happy with the work.
On SAFELITE AUTOGLASS - SAN JOSE, CA
Verified Buyer
2 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Crack looks bigger than before we got it "fixed"
Unfortunately, the crack that I had repaired on my windshield looks significantly bigger than when the technician began. I had a small ding on the front windshield with a small crack that was beginning to grow from it. I thought I'd be proactive and get it fixed. Now, the ding just looks like a little white dot, but there are now four lines emerging from the ding. I am pretty disappointed.
On SAFELITE AUTOGLASS - SAN JOSE, CA
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
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