Toni T.@ToniLeighMc- REVIEWS
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Service Technician Safelite Windshield Window Glass
Installer Crack Tech Quality Staff Experience
Work Problems Car Fixed Appointment Repair
Price Results Looks Chip People Replacement
Service Technician Safelite
Windshield Window Glass
1068 Reviews
Updating Results
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
My appointment was very pleasant.
My appointment was very pleasant. They started on scheduled and advised me of the time it would take. They even suggested things I could do .
On SAFELITE AUTOGLASS - SAN JOSE, CA
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield Replacment
I was informed that the service would take 90min and the service was completed in 90min. Very professional, friendly, and personable staff.
On SAFELITE AUTOGLASS - SAN JOSE, CA
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great service!
Great Service. I set an appointment online and also entered my insurance information. It was an easy check in process when I got to the service center. The tech met with me to confirm the logistics. It took about an hour and a half for the service. They had coffee and wifi available while you wait. I took my lap to and worked while my car was being service.
On SAFELITE AUTOGLASS - SAN JOSE, CA
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Installed the wrong glass and then tried to make me pay for it
Installed the wrong glass and the technician tried to pass it off as if he didn't know and hoped I wouldn't catch it.
The glass doesn't even fit in the frame at the bottom or on the sides and is very evident.
Tried to blame it on the manufacturer (only Satellite replaced that same window on my vehicle not 9 months ago)
Then tried to tell me that if I didn't pay them $100 today I would have to wait a week for them to come back out and install the new one.
Then told me they would call me back for a new appointment to install the correct glass.
Got no phone call back and no appointment rescheduled.
Once I get it fixed with them, I will NEVER use them again.
The glass doesn't even fit in the frame at the bottom or on the sides and is very evident.
Tried to blame it on the manufacturer (only Satellite replaced that same window on my vehicle not 9 months ago)
Then tried to tell me that if I didn't pay them $100 today I would have to wait a week for them to come back out and install the new one.
Then told me they would call me back for a new appointment to install the correct glass.
Got no phone call back and no appointment rescheduled.
Once I get it fixed with them, I will NEVER use them again.
On SAFELITE AUTOGLASS - SAN JOSE, CA
We apologize you have been inconvenienced, but would like to hear more about your experience. This certainly does not sound like the level of service we strive to provide. Please contact our Customer Care team at 800-800-2727 and speak with an agent. We want to make sure you get the correct glass installed and correct any other issues we may have caused. Thank you so much for reaching out, we look forward to assisting you.
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great experience!!
From the time I walked through the door I was greeted with open arms from the staff. They were quick to answer any questions I had, as well as get me scheduled quickly. When I went to drop off my car at my appt, they quickly took care of my windshield repair, however, made sure they had the correct one before getting started! It was a wonderful experience and I would highly recommend their service!!
On SAFELITE AUTOGLASS - SAN JOSE, CA
We strive to go above and beyond for all our customers. Thanks for telling us about your exceptional experience. You recommending Safelite to others is the ultimate compliment.
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Really nice tech
Great work, very friendly. I screwed up and gave the wrong year vehicle in my online appointment, but tech handled and got me fixed up no problem.
On SAFELITE AUTOGLASS - SAN JOSE, CA
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
My wind shield was replace
My wind shield was replace their very professional I drop it off before going to work when I got off work it was done
On SAFELITE AUTOGLASS - SAN JOSE, CA
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Chip repair
Horrible result after repair. 2 chip holes end up 2 white powdery dots on my windshield. Manage, Jacoby told me that is the best you can do
On SAFELITE AUTOGLASS - SAN JOSE, CA
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Fantastic service
Wonderful, convenient and fast!! The service man Alexander was excellent, kind and courteous!
On SAFELITE AUTOGLASS - SAN JOSE, CA
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