Santa Clara, CA Windshield Replacement Shop

I called Safelite for an insurance-facilitated glass repair in September. They said they could no longer do it at my place (even though they had just done one for me in June) so I had to drive there. I was ok with this. Then, one day before the appointment, I got both an appointment reminder text as well as a phone voicemail that my appointment was canceled because they didn’t have the correct glass.

I called them back and they said, oh don’t worry about the crack, it will reach the end of the windshield and stop. Then, I was told that I would hear from them the next week for a rescheduled appointment when they found the glass. I did not hear from them for over 30 days.

Finally, I called and found a representative who initially couldn’t even find my case. Later she found it and said she would escalate. I still didn’t hear from Safelite for another week.

Today I called up to discover that they had unilaterally scheduled an appointment for me at an arbitrary and inconvenient time. No idea why they decided not to call or text me.

On multiple fronts, this has been a thoroughly unpleasant experience. Unless they agree to do the job without charging me the entire $250 charge, for the bad handling and over 35-day delay (without any check-ins or updates), I do not think I will work with this company again.