First, Richard had nothing to do with this transaction. I own the vehicle, made the appointment and all the rest. This appt was scheduled online thru All state claims page. When I arrived at 9am promptly for my appt, the techs were so busy that no one was handling the front desk to check me and the other man who had been waiting for someone to help him. I went toward the work area to round someone for us. He promptly took care of us but because they were short handed, a mutual decision was made for me to reschedule for the following week. Second appt at 8am I was told it could take up to 4 hours for my safety/navigation system to reboot to new glass. So, I went off walking to find something to do for up to 4 hours. 1.5 yes later, the service w as complete. My beef on this is that other than the tech telling me at the time I left my vehicle in their hands, nowhere was there mentioned, not even a hint, that 4 hours could have been involved. You'd think that as popular as these safety devices are in New care SOMETHING would trigger this message prior to heading to my scheduled repair.. On the service, it was ok.

The person did a quick and amazing job.

Everything went well during my visit.Everything was perfect.

Tech called and was on time, polite and the Finnish product was perfect....

If I ever get another windshield (on one of my 11 cars) I'll ask for him.

Safelite was fast and convenient, the work was good, and the service was friendly! I would definitely recommend them, specifically Patrick! He made the experience great!

Appointment was easy to schedule, the technician was on time, friendly and professional.

The professionalism and knowledge of my tech was far beyond expectation. With a friendly attitude and a willingsness to help and do the job right. Alexander provides top notch work.