I just wanted to praise my serviceman for his polite and thorough work. He was very good at explaining everthing, got in and out and was very professional!

Installer had 30 years of experience, did a fantastic job, and very pleasant on the phone.

I have been in the service business for 40 years.. I know good service when I see it. And I got it from Safelite. Thanks Kevin and crew

I had an appointment for windshield replacement to have technician come to my home on July 13, 2019. The day of the appointment I received a phone call from Satelite that they would have to reschedule my appointment for the following week because they did not have a technician to come out to me. Since I would be going out of town the weekend of the 20th with the vehicle and I needed the windshield replaced that was not an option for me. I was told I could take the car into the office that afternoon for the windshield replacement, so I did. While the vehicle was having the windshield replaced I asked if the windshield they were installing was an OEM and I was told it was not. I was told at that moment that it would be something I would have had to request at the time it was ordered. If they are removing an OEM from my vehicle, why do they not replace it with another OEM? Their response to that is because some insurance companies do not pay for OEM. Why are they not educating customers about this? Why are they making decisions for the customers? If the insurance company is not paying for OEM and the customer would have to pay the difference, give the customer the choice. At this point I figured by the time my lease is up the chances that my windshield may need replacement again would be pretty high considering our roads and at that point I would make sure I requested OEM. However, when they replaced the windshield and installed the rearview mirror, the mirror did not want to stick in place and it fell off. At that point they could not use this windshield any longer and they were going to have to replace the windshield yet again. I requested an OEM now because I believe the mirror was not sticking because it was an aftermarket windshield. It was a Saturday and they would have to wait until Monday to call the BMW dealer to find out if they had a windshield in stock and they would call me back once they had the windshield to put me on the schedule. On Monday the 15th I received a phone call from Satelite that they should have the OEM windshield on Thursday the 18th or Friday the 19th. On Thursday the 18th I received a call again from Satelite that they had the windshield at the shop. When I asked when it would be replaced I was told they did not have any appointments until Thursday the 25th and I would have to take the car into the office. Now, I'm going out of town, driving to Traverse City and then to Galien all along without a rearview mirror, safety features on the vehicle that do not work because the mirror has been disabled, but most importantly that it is illegal and unsafe to drive without a rearview mirror. I had mentioned this to the lady on the phone and she was indifferent and unprofessional. They inconvenienced me and she was making it seem as if I was the one inconveniencing them. This was something they should have fit a customer into the schedule for. They never came out to my home as scheduled originally. Even as a reschedule, I had to go out to them, take it or leave it. At that point I was stuck with them because the insurance claim was already filed. But I will NEVER use Satelite Autoglass again and I would NEVER recommend them. Then a day after the installation I received a phone call that a technician had left a part for calibrating the mirror in my vehicle and they needed to schedule a day for them to come to my home to pick it up, again, inconveniencing me.

Tech was on time, friendly, and informative of the service being done.

Everything was as advertised. Service was great and timely.

They did a great job replacing my windshield on my F-150.

Service was quick, quality of work was good, staff was friendly. My only complaint was that they transferred stickers from my old windshield to my new windshield without asking (e.g. outdated park sticker, oil change sticker). I removed them a few minutes after I left the shop but 1 left a sticky residue. I'll know for next time to communicate what I want done with the stickers ahead of time.