Tacoma, WA

The customer service was excellent.

Great service and make specific model.

Quick and quality of work was great!

Very courteous front desk staff. I had a windshield replacement. The quality of work was excellent and my car was ready in a few hours after drop off.

I was booked in advance for windshield replacement, they were booked out more than a week. Was surprised that during the 3 hours I was there, 4 different people dropped in and had rock-chips repaired on the spot without waiting. Maybe that's normal for quick repairs that don't require parts. Appreciated that I was informed hourly as to the progress on my shield and calibration of the camera on it. The only recommendation to Safelite: since you go through many plastic water bottles in the complimentary fridge... you really should install a recycle bin in waiting room next to that fridge, and recycle! Come on! It's 2021!

Excellent service and quality

front windshield replacement

When I went in to drop off my car it was very very busy. It looked like your location was understaffed slightly. However, with that said the 3 employees that I came in contact with were very polite, professional and got my window replaced with in the time frame I was quoted despite having a large work load. When I went back to pick up my car, I had the chance to chat with some of the same employees and they were again very professional, polite and friendly. They took the time to go over everything with me, answer many questions that I had. They were all smiles and friendly. So much so that I scheduled an upcoming appointment with them to get my front window replaced as well. These are the kind of employees that company's look for and would love to have working for them. I worked in retail for many years and managed and I was impressed. Especially right now with Covid and the difficulty places are having finding and keeping good help. Alot of people are not returning to work and professionalism and quick, reliable service is difficult to find now a days.