Tacoma, WA

In on time, out on time. Communicated well with service reminders. Thanks.

Throughout my experience with Safelite Autoglass, I could not speak to someone at the shop about my appointment. When I made the appointment, it was totally done by an automated system over the internet. I had no opportunity to speak with someone at the shop. After my service was completed and I left the shop, I had a question about the service and tried to call the shop. Just like when I made the appointment, I was immediately directed to an automated answering recording that asked if I wanted to schedule a new appointment. I had no opportunity to speak with a real person at the shop and have my question addressed. This was very frustrating and bad service from your company. I strongly recommend you correct this poor service by allowing a customer to call the shop where the service was performed to speak with a REAL person. Automation is great, but cannot address every situation. Due to this impersonal service, I would not use your company again.

Great service and quality timing

On 12/12/2020 I brought my 2020 Chevy Colorado to Tacoma Safelite to have my windshield repaired. When arriving home I noticed my dashboard had been damaged. I contacted Safelight twice with no response . I now have a brand new truck with damage. In the past I have always used Safelite for my repairs. Very disappointed this time.

Great service very professional and helpful

When the glass was installed, the technician did not know how to reset the window motor. The window would roll up and automatically roll half way down because the motor wasn’t reset. In addition the door cover was not put on properly so when the window rolls down the seals catch and pulling rubbing on the window.

My overall experience was good.

Very quick and easy to install my new windshield