Toni T.@ToniLeighMc- REVIEWS
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Service Technician Work
Tech Safelite Experience
405 Reviews
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Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Professional work
I appreciated the timeliness, friendliness, and professionalism of the service technician. He was efficient but not rushed and did a great job. He answered questions we had regarding the windshield installation. No problems and the windshield was installed about a week ago.
On SAFELITE AUTOGLASS - KILLEEN, TX
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great windshield repair job
We've had to use Safelite multiple times before in different states. I love how they send you a text confirming the appointment, then a text with who is assigned to do our repair & their picture, then a text with their location & estimated arrival time! It's really great!
On SAFELITE AUTOGLASS - KILLEEN, TX
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The Tech was awesome he
The Tech was awesome he even help me out My new licensing plates on my car .
On SAFELITE AUTOGLASS - KILLEEN, TX
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The mobile guy came in
The mobile guy came in and performed the job as quick and professionally as expected. Outstanding service.
On SAFELITE AUTOGLASS - KILLEEN, TX
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Not happy
They came out and used stuff to fix a crack. It was good for 2 days and it came back as if they didn't fix it. Now it's spreading.
On SAFELITE AUTOGLASS - KILLEEN, TX
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Very nice service tech kept
Very nice service tech kept me informed all through the replacement of my windshield. The service was fast and at my office.
On SAFELITE AUTOGLASS - KILLEEN, TX
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Awesome Repair!!!
The technician was very professional and the repair was awesome!!!
On SAFELITE AUTOGLASS - KILLEEN, TX
Verified Reviewer
5 star rating
What is a Verified Reviewer
A Verified Reviewer is a shopper who has confirmed an email address, or connected a social network with Yotpo, providing an added level of transparency and trust.
Professional, Friendly, Top Notch All the Way!
Just had the windshield of my '17 Rav4 replaced. Had to go to shop vs. mobile repair because we have electronic safety features in the car that operate thru the unit behind the rear view mirror. Had to make two visits, because on the first visit, the cover for the unit did not fit into the clips on the unit, a defect not the fault of Safelite. They apologized for the delay, and then took care of getting an OEM windshield from Toyota to ensure we had the right fit. On second visit, the job was done as quickly as they could, and done very professionally .
What impressed me the most on both visits was the friendliness and professionalism of all the employees I had contact with, from the installer to the manager. Everyone was friendly and courteous, took a few moments to connect with me and did not just treat me like a number. They made sure I was comfortable, kept me informed of progress all along the way, and then carefully reviewed everything with me once done.
I don;t know if all that is due to a Safelite training program, or if it is just the positive attitude of all the folks at the Killeen branch, but I was very impressed. The attitude of the employees says a lot to me about the quality of the work. I am happy to recommend this shop to anyone who needs auto glass repair. Thanks much to all the employees in Killeen!
What impressed me the most on both visits was the friendliness and professionalism of all the employees I had contact with, from the installer to the manager. Everyone was friendly and courteous, took a few moments to connect with me and did not just treat me like a number. They made sure I was comfortable, kept me informed of progress all along the way, and then carefully reviewed everything with me once done.
I don;t know if all that is due to a Safelite training program, or if it is just the positive attitude of all the folks at the Killeen branch, but I was very impressed. The attitude of the employees says a lot to me about the quality of the work. I am happy to recommend this shop to anyone who needs auto glass repair. Thanks much to all the employees in Killeen!
On SAFELITE AUTOGLASS - KILLEEN, TX
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