Tooele, UT

Your service people went out of their way to take care of my windshield. Thanks

Repaired large chip. Technician explained to me due to size of chip may not be able to repair or repair may show. Let me make decision. Website overcharged me by almost $70.00. Technician noticed this and arranged for a fast refund which came through in just a couple of days. Very happy.

The Safelite tech was polite, efficient and proficient!

Took car in to get windshield replaced. Customer service on site was great and they did an excellent job replacing the windshield, communicating with us on the procedure and taking care of paperwork. However, what I did not like AT ALL was being sent to an 800 Safelite automatic customer service line in a completely other state just to make the appointment. It was very unpersonable and I would prefer the small town customer service and talk with who is going to be working on my car before I take the car in. To make the appointment was way too commercialized and in the future, I would rather pay someone to work on my car that cares enough about the people to let them talk to the local site directly. Maybe it was just me because this is the first windshield I have had replaced and that's how commercialized this area of business has become and 800 call center lines may be the norm but I am sure other people would agree with me too. As far as the site that worked on the car, they were excellent but going through a call center to make an appointment was a downfall for the company to me.

After calling, the tech showed up just at the right time. I pointed out the car and asked if he needed anything from me and he said, "Nope, I will have this done in about one hour." And in an hour he was finished. I paid my deductible which was a smooth and easy transaction. Before leaving, he helped me change my wiper blades. Very thoughtful. I asked him about bringing my truck in for a rock chip, he said," drop by anytime and we will be able to fix that for you, no problem." I appreciated his professional and calm demeanor. Very good experience overall!

I walked in for my scheduled appointment moment and they had my car in the shop within minutes. They gave me an hour to an hour and a half time frame but had it done within 45 minutes. They were kind and clear on next steps.

It was hard to get a. hold of someone to talk to. I would’ve scheduled it sooner, but everything turned out fine.

The quality and work were really good. The only issue was they never called to say the work was done. We just happened to drop by and found the car completed.