Whitehall, PA

The field rep was fantastic

Derek was my technician. If it weren't for him, Safelite would have received a two-star rating from me. He was extremely knowledgeable, went out of his way to help solve problems that arose, and was courteous and respectful. It took nearly two months for a single work order to be completed. Safelite's customer service was incredibly aggravating and overwhelmingly disappointing. It is nearly impossible to speak to a person over the phone because the automated system requests that you use the website for customer service. Unfortunately, the website was unable to pull up my work order and various unanswered messages were sent via the company site. Eventually, I was lucky enough to speak with a parts representative who was not responsible for customer service but went beyond her job requirements to ensure that the work order was concluded in a timely manner.

Great job, quick, perfect! They even saved my inspection sticker

Good communication, on-time arrival, courteous service, exceeded expectations. Thank you.

transponder did not attach properly
the person could have put the emission sticker on the glass from the broken glass

I had 2 different service men. Both were wonderful. I believe it was Miguel and Michael. Service dates were 12/11 and 12/15 at my home. I would highly recommend them.

this is our 2nd or third time using safelite to repair or replace auto glass. we have used other local shops before and have frequently been disappointed with the service for one reason or another. we will never use anyone but safelite for auto glass repair!

Great to do business with the group. Polite, efficient, and quality professionals.