Wichita Falls, TX

I am so happy with the service I received from Safelite! They were fast and efficient! I recommend them anytime!

Your tech came out fast,allowed me to watch him the whole time and educated me in the process. He was very polite and efficient.

great service and it was done properly. We have used them before its all great.

They did a great job, had a problem and they quickly fixed it.

I was very pleased with the service and the fact that Safelite came to me was a blessing.

Very glad I used them. I definitely would use them again.

I had a morning appt. schedule . It gives you the option to do morning or afternoon,I choose morning ! I waited all morning and know one showed up. I couldn't go to lunch in fear I would miss the tech. After lunch time I called to see if someone was still coming . I spoke to someone in customer service they got a hold of the person that was coming out. That tech told the customer service person that it would be around 4 or 5 before they would get to me. He was in Bowie working. I told the them that I had give my work address since my appt was in the morning . So I told the customer service person that I got off of work at 3:45 so I need to change the address the tech had. Do to needing to pick up my daughter from day care . So the tech call me for my info. I had two Tech that came out to replace my wind shield close to 5. It's fall so it gets dark around 5:30. The techs took about 2 hours to do my wind shield . Not sure what the time frame is on replacing a wind shield but i have know idea how they did it in the dark! As they were leaving they told me to drive for 45 min. so I waited . Got in my car to take my daughter to go eat dinner and my vehicle would not start. So i called customer service back to tell them i need to talk to the tech to see if they had to disconnect anything while they were working on my vehicle. The custom service told me that it was after hours and they had no way of getting a hold of the tech. Which upset my dearly! If that the case i'm not sure why appt. are being schedule after hours? I remember that the tech had called me early that to get my info. on my new location. So I called that number. The Tech came back out to my home . He had jumper cables and a meter to read my alternator. So i asked the Tech if this happens a lot and he told me yes. I asked him why my battery ran down like that? He told me because the doors are open and your light are on for so long it runs your battery down. So again my question is if your Tech know that this runs your battery down, why isn't this a part of there job duty to check and make sure they start the customers vehicle to make it starts up before they leave? I just lucky that i had the tech number other wise Iwould have be out of lucky that night and next morning to get to work. There most definitely things that need to be addressed here.

Scratched my windshield then told me they where not going to fix it.