Initial appt didn't have realignment of sensors attached because the online system didn't include it. Called to confirm correct glass and add this in advance. On arrival, took my car, removed windshield, installed Safelite glass and then determined it was the wrong glass when they couldn't realign my safety sensors. (Tech was friendly, reinstalled my dash cam and E-ZPass at least). Front desk said 3 different people should have caught this in advance but she was overworked. Had to drive a week with no safety features waiting for OEM glass. Dummy appointment got scheduled for following work day, and then rescheduled to Christmas morning, presumably due to a typo. Called, and had to go through another phone tree. Second technician installed correct glass, but left accessories in the center console. Terrible logistics, good actual glass installation on second attempt. No accomodation offered for the extra time wasted to travel to the site and leave my car at location twice. Something as simple as a fresh set of windshield wipers on the transaction would have gone a long way to smoothing over the entire situation, but no such remedy was ever offered. Just sorry, you're going to have to come back and we made your car worse than it was when you came in.