They setup the appointment when I needed, they clearly communicated the appointment time, and the tech called ahead to let me know he was en-route.
When he arrived he introduced him self, shook my hand, explained what he would be doing and let me know it would take approx 20-30 minutes to complete the repair.
When he was completed he came and had me inspect the work.
It was flawless, I couldn't even tell where the damage had occurred.
He had cleaned my windshield, and cleaned up his work area (something a lot of others don't do).
I signed the paperwork and again he shook my hand before leaving.
All VERY PROFESSIONAL, he fully completed all needed repairs, I'm extremely satisfied with the quality, and on top of that it's super convenient coming to my home and not having to go sit in some waiting room at a repair shop.
I would definitely recommend Safelite them to anyone.