Electronic Disclosure Consent Agreement
Through this Electronic Disclosure Consent Agreement (“E-SIGN Consent”), you agree for this Transaction to (1) electronically receive Communications from Safelite Group, Inc. and Safelite Fulfillment LLC, dba Safelite AutoGlass, and our affiliates, including Safelite Solutions LLC and Service AutoGlass, (“we,” “us,” “our”) pursuant to the terms set forth herein, (2) electronically sign agreements, as necessary, in accordance with the Telephone Consumer Protection Act (TCPA), state consumer texting laws, the federal E-SIGN Act and other applicable laws to facilitate the receipt of Communications and to effectuate the Transaction between you and us, and (3) agree to Safelite’s Privacy Policy and Terms of Use.
Definitions: “Communications” means any and all disclosures or other information that applicable laws or regulations require we provide you in writing for this Transaction. Communications also include the delivery by us or a third party to deliver marketing and/or nonmarketing, i.e transactional, calls, text messages, emails and voicemails/voice messages, all of which may use an automatic telephone dialing system or prerecorded or artificial message, as applicable, to the telephone number(s) and email addresses(s) you provide. Message and data rates may apply for you to receive such Communications.
“Transaction” means your purchase of vehicle glass repair, replacement, recalibration and related services and the associated Communications related to such Transaction.
Duration of Consent: This E-SIGN Consent is effective immediately and applies only to the Transaction and the Communications. Your E-SIGN Consent expires with any product warranty provided by us to you as it relates to the Transaction. However, the expiration of this E-SIGN Consent does not retroactively affect the duration or scope of consent(s) obtained as part of the Transaction. This expiration applies only to your consent to electronic delivery format under the federal E-SIGN Act. Your separate consent under the Telephone Consumer Protection Act (TCPA) to receive marketing text messages, calls, and other promotional Communications continues until you withdraw it as described in the Withdrawal section below.
Right to Paper Copies: You are not required to provide E-SIGN Consent. If you decline, we may be unable to deliver certain Communications about your Transaction electronically, which may delay or prevent completion of the Transaction; there is no fee for declining. If you provide E-SIGN Consent , you may at any time request a paper copy of this E-SIGN Consent or of any Communication we have sent you electronically by contacting us at the address below . There is no fee for paper copies .
Delivery Methods: We will deliver Communications to you by text message, voice call, voicemail, and/or email at the telephone number(s) and email address(es) you provide, and we may also make Communications available to you online through your Safelite account or by hyperlink to our website. We recommend that you save or print a copy of any electronic Communication for your records. By providing E-SIGN Consent, you confirm that you can access, view, download, save, and print Communications delivered in these formats .
Signature: You understand that your use of a keyboard, mouse, touchscreen or other device to select an item, button, icon, or to place a checkmark, or similar affirmative action, or to otherwise provide your assent by clicking “I agree”, “I accept”, “Continue”, “Save My Progress”, or during this Transaction constitutes your signature and acceptance and is the legal equivalent of your physical signature.
Withdrawal of Consent and Updating Contact Information: You may withdraw your E-SIGN Consent or revoke consent to receive marketing Communications at any time by any reasonable method, including: replying STOP to any text message; calling us at 1-800-800-2727; emailing onlinehelp@safelite.com; submitting a request through your Safelite account; or writing to us at the address below. We will honor any reasonable revocation request within ten (10) business days of receipt. There is no fee to withdraw consent. If you withdraw consent, we may be unable to deliver certain notices, warranty information, appointment confirmations, or service updates electronically, which may delay or prevent completion of your service. Withdrawal is prospective only and does not affect the validity of any Communication sent or signature made before withdrawal. To update the telephone number(s) or email address(es) at which you receive Communications, log in to your Safelite account or contact us using any of the methods above.
Hardware and Software Requirements: To receive electronic Communications and provide your electronic signature , you must have: (a) internet access; (b) a current version of a supported operating system (Windows, macOS, Android, iOS , or similar); (c) a current version of a supported web browser (Edge, Chrome, Firefox, Safari, or similar); (d) a valid email address; and (e) for text-message and voice Communications, a mobile telephone capable of receiving SMS or MMS messages and voice calls on the number you provide, with an active wireless service plan. Your receipt and acceptance of this E-SIGN Consent demonstrates that you can access the information contained herein and the Communications in the formats we will use. If we change the hardware or software requirements in a way that creates a material risk that you will not be able to access or retain subsequent Communications, we will notify you of the revised requirements and your right to withdraw consent without fee or other consequence, and we will obtain a renewed affirmative consent from you before continuing electronic delivery.
Security: You acknowledge that the Internet is not a secure network and that electronic Communications transmitted over the Internet may be accessed by unauthorized or unintended third parties. Although we have implemented reasonable technical safeguards to protect our communication systems from unauthorized access, we cannot guarantee network security and you accept that receiving or sending Communications via the Internet is at your own risk.
Record Retention: We retain records of your E-SIGN Consent, the disclosures presented to you at the time of consent, and the Communications sent to you for at least eight (8) years, or longer where required by applicable law. You may request a copy of these records by contacting us at the address below.
To request an alternative method to receive Communications, please contact us at:
Safelite Group, Inc.
Attn. Customer Care
7400 Safelite Way
Columbus, Ohio 43215
Alternatively, email us at onlinehelp@safelite.com.
Please include your name, address, and phone number in any written correspondence.
Additional Information: I also agree to Safelite’s Privacy Policy and Terms of Use.
Last Updated: May 27, 2026