Absecon, NJ

A rock hit my windshield. Called insurance company, Allstate, who use Safelite. Information given over phone, with make model and description of windshield features including defrost option in glass and appointment made. When technician arrived he had wrong glass. He had plain glass without defrost option. So another appointment had to be made and correct glass type ordered. Not his fault. It was the fault of phone operator who took original Information. 2 days later, with new correct glass, technician fixed windshield with no problems. Everything looks great. Would have given 5 stars if correct glass was ordered the first time.