Windshield Repair & Replacement in ALBUQUERQUE, NM

LINDA

08/15/19

Poor workmanship

The repair left a black hole and a divet in the glass. My husband had to return the vehicle the next day for a repair of the initial work that was done. The repair still does not live up to what is advertised on your website of being unable to see the repair. The other thing I thought was amazing, was that they didn't even clean the entire windshield. Just the spot that was repaired. Really, how much longer would it have taken to clean the windshield? I think Safelight could do better training or hire more workers with a higher standard of service.

On SAFELITE AUTOGLASS - ALBUQUERQUE, NM

Safelite Team

08/20/19

We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.

JANICE

08/06/19

I would use them, again.

They replaced my windshield, it went through a torrential rain & did not leak. Igor did great work.

On SAFELITE AUTOGLASS - ALBUQUERQUE, NM

SANDY

08/02/19

Failed for the second time

This is the second time I have been to Safelight to repair dings in the window. Both times there were issues with my appointment. They did not have record of my appointment, the time was in question, the “other” technician had the info but was out of the shop, etc. Both times I had to wait for “my” technician to return (from where? Never was told) while others were taken ahead of me. Everyone who showed up with an appointment received the same confusion. I will say the actual repairs seemed to be well done. I can still see the damaged spots but am trusting the repair sealed the area do there won’t be any further problems. I will not use this location again, with all the confusion over both appointments and delays because of missing technicians (again, both times) Safelight gave me poor customer service.

On SAFELITE AUTOGLASS - ALBUQUERQUE, NM

Safelite Team

08/09/19

Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are very sorry for the inconveniences experienced with the service received from our team.

JACOB

07/31/19

Fixed my windshield

These guys did an amazing job. I had 2 spot cracks on my windshield and they filled them in nicely. I would highly recommend going here.

On SAFELITE AUTOGLASS - ALBUQUERQUE, NM

PATRICIA

07/30/19

We got excellent service. It

We got excellent service. It was easy to make an appointment and everything ran on time.

On SAFELITE AUTOGLASS - ALBUQUERQUE, NM

KIRBY

07/18/19

Nicely Done

The guys that worked on my car were friendly and helpful. I wasn't kept waiting for my appointment. My car was as clean when they were done as it was before they started. If I had any one thing to complain about it is that I did not receive a receipt for paying for the new windshield.

On SAFELITE AUTOGLASS - ALBUQUERQUE, NM

Safelite Team

07/25/19

We are so happy you had a great experience with Safelite. We appreciate your business and we will always be here if you need anything. Please reach out to our customer care team at 866-212-5457 for assistance with the receipt. Have a great day!

TONY

07/16/19

Unfortunately I had a bad

Unfortunately I had a bad experience they ordered the wrong part 3 times the third time we’re supposed to call me to schedule and that didn’t happen when I called they wanted to schedule me out 3 weeks when I asked to talk to a manager they gave me options for the very next day my frustration with that was with all the miss ordered parts they should have been offered to me just a thought 😖

On SAFELITE AUTOGLASS - ALBUQUERQUE, NM