Albuquerque, NM

Asked and paid for OEM glass.. Aftermarket was installed even after I told the tech to match factory glass. Called into customer service and was told the aftermarket glass installed was what they had on hand. They didn't want to credit me for cost difference but instead wanted to install OEM under warranty. So I made another appointment and waited 4.5 hours and the Tech did not show, no phone call,text, or email .

Everyone was SO helpful! I really appreciated it!

Perry was very friendly and courteous. He kept us informed the entire time and did a good job on the replacement

Great customer service along with quick at what they do I had a chip in my windshield and I can’t even tell it was there truly amazing saved me 600 dollars

We arranged to have two cars done, and I'd hoped that Safelite would reward us for giving them more business. That did not happen. The gentlemen who handled the installation were courteous and professional, if not informative or welcoming. The waiting room is as bare bones as possible, I guess to dissuade customers from waiting there (and thus pay $40 for mobile service). All in all, it was workable, but nothing above bare minimum.

Great service. On time, fast and efficient
Thank you!

Damage was done to my paint when the technicians pulled out the windshield. There was an antenna for my alarm system mounted to the windshield. They ripped up the wiring harness so now it does not work. I have called and filed a complaint with customer service. They are not getting back to me when they say they will. A tech came out and looked at it over a week ago. They did not get back to me. I called them to ask what the deal was. The tech is on "vacation" the other manager said they would get back to me yesterday. Still waiting... The techs admitted to the wire issue, but tried to pass of the paint issue as old initially. Still waiting to finish getting the damage resolved. I am extremely displeased.

Great Service! I would highly recommend this location to friends and family.