Toni T.@ToniLeighMc- REVIEWS
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Service Technician Work
Windshield Safelite Experience
183 Reviews
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Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Peace of mind
Im happy to say my new car windshield isnt going to crack now
On SAFELITE AUTOGLASS - ALBUQUERQUE, NM
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Chip repair was completed well.
Chip repair was completed well.
On SAFELITE AUTOGLASS - ALBUQUERQUE, NM
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Good service
The attendants were outgoing and helpful. The repairs were completed in an expedient manner. The attendants were on time and were actually ahead of schedule. The only negative I found was the necessity of calling in for an appointment when I was already at the store. I’m in the office and was told I had to call in for an appointment even though there was only two others in the store and they were already being helped. This was just silly.
I was under the assumption that stars and chips were filled in to where they were almost invisible. I was told they were sealed but not filled. Several years ago that was not the case.
I was under the assumption that stars and chips were filled in to where they were almost invisible. I was told they were sealed but not filled. Several years ago that was not the case.
On SAFELITE AUTOGLASS - ALBUQUERQUE, NM
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
2 star rating
Don’t like
Horrible to communicate with. No easy way to cancel my appointment which I made online. Only online option is to reschedule. 16 minutes just now trying to get a live person...fail. Bizarre massive mandatory entries just to leave this review. Little sense of ‘customer oriented’. No statement that they don’t sell my personal info which means they do
On SAFELITE AUTOGLASS - ALBUQUERQUE, NM
We're very sorry for your disappointment. Unfortunately, our call centers can sometimes be extremely busy during the spring and summer months. For this reason, you can schedule online, chat, email, and text. We do our best to make it as easy as possible to schedule an appointment with us. We hope this information is helpful, and thank you for sharing your feedback.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Saved our vacation
Between Chicago and Sedona. Stone chip in Albuquerque. Easy online reservation. Shop even got us in earlier so we could get on our way. Tech was professional and informative.
On SAFELITE AUTOGLASS - ALBUQUERQUE, NM
We're thrilled we could turn your dread into delight and save your vacation! We strive to provide efficient and convenient service every time. Thank you for your valued feedback.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
I was very pleased with service
the shop was quick and very friendly. Would definitely use them again
On SAFELITE AUTOGLASS - ALBUQUERQUE, NM
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
windshield replacement
The technicians were very courteous and professional. However, when I got home I noticed that the gasket wasn't completely sealed in one corner. At one point, I thought I heard air blowing through on the passenger's side top.
On SAFELITE AUTOGLASS - ALBUQUERQUE, NM
We are very sorry you are having this issue, and we'd like to help. Please stop by the shop, or schedule a no cost follow up at mysafelite.com. We want to help make it right. Your feedback is greatly appreciated, and we look forward to assisting you soon.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield replacement
Welcoming service, and installed with skill and attention to detail.
On SAFELITE AUTOGLASS - ALBUQUERQUE, NM
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Did an awesome job! It
Did an awesome job! It was done quick and you couldn’t tell that there was even any damage prior to the service.
On SAFELITE AUTOGLASS - ALBUQUERQUE, NM
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