Alton, IL

The guy that came out for our order that day because the other guy couldn’t make it. When he saw my window he noticed another chip and fixed that one two he was nice and polite

Fast, great quality of work

I had a chipped window. I schedule through my insurance company. I did have to wait about a week to have repairs, but it wasn't a major problem. Service provider was created in contacting and prompt on day of service. Thanks for your help

The guys got me in ahead of schedule and did a great job.

The technician did an excellent job, was fast, and cleaned up all mess.

Technician called on morning of my appointment and asked if I could move to afternoon. I agreed and told him I needed it done by 5:30. The then called and said he was running behind and had a sick kid. We rescheduled for the next morning. The next morning it was raining and we don’t have a garage so he wanted me to come to the shop. I did not want to do that. We made a plan for him to come the following day ( Sunday) about 11. I messaged him several times that day and he kept putting me off and never came. I didn’t hear from him again until Wednesday. When we made plans for him to come by that evening. He did come and complete the work. I was trying to be flexible but the communication wasn’t great and was an inconvenience to me.

Our technician was very friendly and good at his job. Explained the procedure and finished in a timely manner. We will definitely use Safelite auto glass again.

The staff at the Alton Safelite location made me feel comfortable and at ease immediately. The were very professional and fixed my windshield quickly. They answered all my questions and made suggestions to me. I will be telling my friends and family how happy I was with their service.