Staff was quick and courteous

My technician was very skilled and professional

Came out same day and did excellent work.

they took care of the windshield. thanks so much

My whole visit was great. The associates were very friendly and professional. The job was done very quickly and I’m so pleased with the quality of the work! Thank you so much!

Professional fast and on time

I brought my 2012 Honda Pilot into a Safelite shop for a windshield replacement. It was changed out in a timely fashion and I pulled out of the lot. I made it only 1/4 mile down the road (a small 2 lane highway) before the rear-view mirror became completely detached from the windshield. It was frightening as it dangled from the wires and swung wildly. Making matters worse, I am new to the area and do not know my way away around. I had to use my side mirrors to try to confirm that nobody was close behind me while trying not to panic. I put my signal on and turned around as soon as I was able, returning to the store. Thankfully I kept my cool and got to the store safely. The two technicians working were dumbfounded, saying they have only seen a partial detachment, never before a complete separation. I was informed that the root cause of the issue was due to an incomplete bond with the OEM's adhesive on the mirror, and that it was not an error on the part of Safelite. The technician etched the glass to improve the grip. Great, they fixed the issue and sent me back on the way, but nobody except for a fellow patron in the waiting room bothered to ask if I was okay. I understand that their product is the windshield -not me- however, had I gotten into an accident, you had better bet that my insurance company would be going after them. And if I was hurt, or hurt someone else?... I just thought it was poor customer service. When I reentered my car, I asked the Technician, "So, that's it?" and he asked if I thought I deserved a break on pricing. I told him to do whatever he thought the right thing was and drove away. Later, I received a call from Management who informed me that I would receive a $20 credit. Safelite missed it- I wasn't looking for $20. I was looking for customer service. Maybe for an apology or acknowledgement of the danger the issue placed me in.


get it, they want to clear their name, but I don't think I think that the technician and management

Everything was so quick and easy, from scheduling my in-store appointment online to driving off their lot with my new windshield and wipers! They were quite busy as it was a Saturday afternoon, but they were on schedule and took less than 40 minutes to replace my windshield. The staff were super friendly and I would definitely recommend them!