Anchorage, AK

We needed a window replaced and the manager did not tell us that if we did not replace the window gear brand new it would void out the warranty on the new glass. We didn’t replace the gear and 3 days later the window shattered. The gear ended up breaking which broke the new window. We live 200 miles from town so it was an expensive and inconvenient trip back to town for the repair. If they had told us about the gear we would have replaced it at the first appointment. They ended up honoring the warranty due to their lack on communication but we had to stay the night in town and I had to drive all over town looking for the new gear then we had to drive to a nearby town for the install because the original store screwed up our appointment time. I will never go back to the store on Old Seward Highway and I highly recommend others do not either.