However, on the off chance that it will make even the slightest bit of difference…
We scheduled a windshield replacement at our residence in Denver Colorado. It was abruptly cancelled, on the day of the appointment.
We realize things happen so didn’t think too much of it at that time. However, it would have been helpful to be told during the conversation for rescheduling, upon the suggestion to bring the vehicle in, that the appointment would take 2 hours.
While we were there, another customer who had been waiting for more than two hours, was finally told that his lane assist was disabled and although they had tried repeatedly, it couldn’t be reactivated. “Did he want to wait any longer? If not, so sorry, he’d just have to make other arrangements to get that taken care of”.
So, we get our vehicle with a nice clean clear windshield and a vacuumed interior, although it stank from the cleaner that was used.
We arrived home and attempted to set the alarm. It didn’t work, and in fact as we’re sitting there the sensor/microphone that was attached to the inside of the windshield literally falls off of the glass. It was just stuck back on to the new glass by one of your employees with the old gluepad.
We had someone from your shop come to look at the situation. Two of the wires were cut through, even though we specifically mentioned that there was an alarm sensor, and it obviously had to be removed at some point from the old glass.
We were given a number to call, that would provide reimbursement for repair and were told to go to a specific repair shop.
That repair isn’t happening because the customer service at that shop is so incredibly awful. When we attempted to call later, we were hung up on, twice. Another shop demanded payment from us directly because they wouldn’t have anything to do with you.