Excellent service!! Tech went above and beyond with comminciation. Was timely with service and arrival.

Windshield replaced in shop. Very clean facility with professional, friendly staff. Were ready at scheduled appointment time and had the window replaced in about an hour and a half. After completing installation cleaned all windows, mirrors and cabin, including the mess I arrived with. Highly recommend!

Not that this will be read, and even if so, apparently there won’t be any action taken since your company has a reputation for shoddy work – and not just amongst customers.
However, on the off chance that it will make even the slightest bit of difference…

We scheduled a windshield replacement at our residence in Denver Colorado. It was abruptly cancelled, on the day of the appointment.
We realize things happen so didn’t think too much of it at that time. However, it would have been helpful to be told during the conversation for rescheduling, upon the suggestion to bring the vehicle in, that the appointment would take 2 hours.
While we were there, another customer who had been waiting for more than two hours, was finally told that his lane assist was disabled and although they had tried repeatedly, it couldn’t be reactivated. “Did he want to wait any longer? If not, so sorry, he’d just have to make other arrangements to get that taken care of”.
So, we get our vehicle with a nice clean clear windshield and a vacuumed interior, although it stank from the cleaner that was used.
We arrived home and attempted to set the alarm. It didn’t work, and in fact as we’re sitting there the sensor/microphone that was attached to the inside of the windshield literally falls off of the glass. It was just stuck back on to the new glass by one of your employees with the old gluepad.
We had someone from your shop come to look at the situation. Two of the wires were cut through, even though we specifically mentioned that there was an alarm sensor, and it obviously had to be removed at some point from the old glass.
We were given a number to call, that would provide reimbursement for repair and were told to go to a specific repair shop.
That repair isn’t happening because the customer service at that shop is so incredibly awful. When we attempted to call later, we were hung up on, twice. Another shop demanded payment from us directly because they wouldn’t have anything to do with you.

Technician was friendly and helpful. Good communication along the way.

Safelite always gives prompt, quality and quick service. The team at 3254 Fraser St. Aurora Co. are friendly, attentive and do quality work. Tim is an absolute jewel.

I received reminder text messages leading up to my service. I received a text when the tech was on his way to my job to replace my windshield, I got a call when he arrived. I was inside working while my windshield being replaced. He finished and brought my keys in. My glass coverage made me pay nothing out of pocket. This was a wonderful experience and I’d definitely go with Safelite again and strongly recommend it to a friend or family member!!! THANK YOU!!! Saved me hours of waiting, time and a trip to their shop!!!

Consultant/technician was very knowledgeable and chip repair was done in half an hour

One of the best and most professional people in the business. My installer kicked butt and even vacuumed out the broken glass from vents and floor. Great job! I hope I never need you again but atleast I know who I'll go to if ever needed.