Technician was punctual, friendly, skilled, efficient and informative.

if though they didn't bring the correct windshield to my house, that Saturday I brought my car to the shop and they replaced it quickly and professionally. Zero problems to report!

Everything went great. Much quicker than estimated.
As far as value, I used insurance which was a very easy process.

Easy scheduling, great execution, friendly and helpful staff.

The South Austin location sucks absolutely terrible experience purposely damaged window so that it would be unrepairable upon arrival their information was incorrect and they were trying to charge a fee when it was covered under insurance at zero they're on professionalism cause tension and like a little gang defended each other as it was made it known that corporate wood hear about they're inappropriate service when service tech took the vehicle to the back for repair the one chip was small in size he entered the vehicle slamming the door revving engine and proceeding to the back extremely fast with what was heard tires screeching after the car was returned back up front the Run from the chip was longer and was extremely noticeable this whole experience was terrible the worst service ever a poor representative of what Safelite AutoGlass portrays as a company and their advertisements I will when a district manager was notified of the situation he defended his employees over the phone without any resolve do not whatever you do go to this location worst experience ever to be continued speaking with corporate this a.m.

Everyone from the scheduler to the service rep were professional and did an excellent job.

I had the rear sliding window on my tundra installed after my truck was broken in to. The glass must be after market since the defrost lines are completely uneven. Also, they said they vacuumed, but I am finding pieces of broken glass on the back seat and floor (very easy places to vacuum).

They staff was very friendly and did a quick job of it, just didn't seem like they put too much effort into it.

This was a first time experience using Safelite and it was fantastic! I scheduled it to meet at work; however, I park in a garage. Andre was the technician and his van would not fit in the garage so we needed to move to a surface lot. He was very patient and followed me to a convenient location to accommodate. He was friendly, efficient and quick.