My wait was 2 hours which I guess is longer than usual but Justin was great. Great attitude. He was the only guy working so I completely understood. He even worked through his lunch break so that I wouldn't have waited over 2 hours. I appreciated that and also felt bad about it. I had a concern about something regarding the windshield and he didn't show any anger or frustration with me, he explained things very calmly and put my anxieties to ease. Justin was great. Safelite was great. I had no paperwork on my end which I really appreciated. I was able to get an appt quick and I appreciated that too.

Our technician was super friendly, very knowledgeable, and did a really good job

Did a wonderful job replacing my windshield

Installer didn't bother cleaning up any glass. Left it all over my garage floor and driveway. Was told it would be next day before it was cleaned up. Customer service and local shop were not friendly or helpful.

Having used Safelite in the past, with a really great experience, I was quick to choose them again for my windshield replacement. Unfortunately this time around I was extremely disappointed. The first time I used them everyone was extremely pleasant to speak with, I received a text message (as requested) when the technician was on his way, with a link to his location and a photo of the technician I should expect to arrive at my doorstep. This time, none of those things happened. The person I spoke with to schedule the appointment sounded like he was about to fall asleep, yawning 4-5 in the short time I spoke with him. I received a phone call instead of a text message (as requested), no photo of the person arriving and no link to indicate their arrival time. Furthermore, the first time needing to use my windshield wipers after having my windshield replaced, I quickly learned they were not put back on correctly. In fact, they were backwards AND upside down. I’m not even sure how the technician managed that, but you can imagine my surprise when I found out. Thankfully it was not raining/snowing heavily the first time I used them (as my commute is primarily highway) - it could have been a VERY dangerous situation. All in all, I went from being highly impressed with Safelite to extremely dissatisfied.

Came right to my place of employment on time. Did the work efficiently, and was friendly.

They were all awesome and had my car done quickly

Did a good job and in a timely fashion! Have had no problems