Kalamazoo, MI

Had to reschedule the first appointment because they thought it was a repair, no it was a replacement. Second scheduled appointment was a 8-12 time frame. They called at 10 to tell me my tech couldn't make it( after I already received a confirmation for the appointment). I said it was unacceptable and that I really needed the job done that day. She said I'll call a few techs and get back to you. Never heard back from her. I finally called back at 4pm and talked to another person that assured me someone would be out at some point to do the job that night. They finally showed up at 7pm. The guys were nice and got right to work. Didn't take long and I thanked them for coming so late and gave them each a 20 dollar tip. The next day I realized that one of them broke a trim clip by the hood and also bent the same piece of trim that the clip goes to. I was so frustrated at that point that I didn't even call to tell them about the damages. RIDICULOUS!!! If you value your time or vehicle, I would choose a different company.

Sean was very helpful and nice. He was able to provide me a time frame for how long the process might take. He was very nice and personable. Sean did a job well done and should I need Safelite services again I would be happy to have him back.

Installer was proactive in keeping me informed of his schedule to come out. Did the job within the timeframe he said it would be done. excellent service.

The service tech was on time and did a great job on my window. As he was removing what was left of my window i asked question about this process and answered all my question to my satisfaction. He did a great job with the clean up process too. I would recommend this company to anyone with a broken auto window.

It went great servous, was fast, and holds well.

As title says this couldn't have gone any better. The technician called me to confirm that we were still a go for the day and then called 5 minutes prior to arriving. He got the windshield replaced with no problems. Overall if I need another windshield replaced I will be a repeat customer.

The technician we had was great! Michael was his name. He was fast friendly and did a overall great job!

He did an amazing job. Super frindly and helpful. And very quick.