Burnsville, MN

Installer was on time and friendly. Installation of the windshield was done in a reasonable time. I have two things the installer should work on if he wants to be considered a professional. When he took off the windshield wiper blades he set them on the ground right where he was working instead of in his van or my truck. The problem with putting them on the blacktop is that they are easily scratched as they get kicked around. Second, the installer left his dirty hand prints on the entry grab rails while holding on to them while installing the caulk for the new windshield. I would recommend he use gloves at this step or certainly have cleaner to remove the residue from his hands. The interior of my truck is tan so the marks are very noticeable on the grab rails and the cloth visors. I’m sure I can get them out but it would be a lot nicer if I wouldn’t have to deal with it.

Everything went fine I guess but the technician left tape on the window and out keys outside our door. Did not here a doorbell go off, nor a knock on the door when the technician was done. So someone in our townhouse complex could have stolen our keys. I know he did not attempt to communicate when he was done because our dog ALWAYS barks when the door bell or someone knocks on the door. So he may have done a good job with the windshield but I did not get to talk to him after, ask questions and so on. Extremely poor customer service.

The tech indicated that there was a problem with the glass that arrived for him and he had to drive into the city to pick up the correct one. This was going to make him late getting to my appointment and I had another engagement to go to. I suggested that he reschedule my appointment to be his last of the day, so he would not be late to the rest of his appointments. He called when he was on his way, arrived when expected, took great care of my car, and did excellent work.

Safelite was very great at communicating with me when and who will be coming out. They also let me know 30 prior to when my tech will be coming. Evan did a great job. He replaced my windshield in my drive way and in a timely manner. I am very satisfied with the work.

Excellent so far, I've used safelite before.

The glass was replaced adequately and in a timely fashion. The rating is low because the technician broke the cover for the rain sensor. Safelite contacted us saying they had a replacement but their call back number leads no where.

The whole team was great!

GOOD TO GO. AN UPDATE ON THE GLASS AND OR SERVICE CALL. THEY SHOWED UP JUST SLIGHTLY AFTER THE 4 HOUR WINDOW BECAUSE OF GLASS AVAILABILITY. I'M IN THE SERVICE INDUSTRY AND WE UPDATE EVERY 90 MIN TO THE CUSTOMER. NOT EVERYONE HAS 4 HOURS TO BLOW ON WAITING, BUT HE WAS VERY GOOD.