Cadillac, MI

Technician was friendly and professional

It took an extra day to obtain the correct replacement glass, but the replacement is excellent. The service personnel were very friendly and professional. The work was done quickly and appears to be of quality. Excellent job done.

My windshield almost looks brand new! ;) super easy and fast installation!

I do feel as if I was charged more than they told me it would cost though..

The technician was very nice and efficient. We made the appointment the day before and took in our proof of insurance, however it was not verified at that time, It cost me an extra hour the date of service. Location is severely under staffed.

Windshield replacement whet very good technician was very nice and friendly will definitely use safelight again.
DV

The good: all staff were friendly and professional, windshield installed quickly, additional repair conducted at safelite location done quickly.

The bad: installer did not do function check upon completion and windshield wiper fluid did not work. I discovered this after technician already left. I tried to make arrangements to have fixed quickly and first available was 2 days out. This didn't work because I was taking the car on an out of state trip that day. I had to travel to a safelite location 2 hours away to have the repair done. This is unacceptable especially considering it is a safety issue to not have windshield wiper fluid available and it inconvenienced me greatly. So many what ifs on the safety issue.

I would not recommend safelite because I was highly disappointed in your automated only customer service at your phone number. Should be able to talk with someone besides a computer that constantly refers customer to website to resolve issues. Very poor business decision. Will not recommend safelite also because arrangements should have been made for an issue related to installer error no later than 1 day out and without inconveniencing customer by making customer drive to a safelite location.

Also, there is foam sealant showing inside of car at bottom edge of windshield. I would have made effort to have corrected but based on my experience do not feel comfortable that it would be done correctly and without additional errors.

My windshield was replaced promptly by you. I appreciate your 'good job'.

They were very kind. Explained to me what they did to the windshield. And promised I'd have nothing to worry about! And I didn't!