Traverse City, MI

I called the Traverse City store on June 10 to make an appointment to replace the windshield on my 2016 Honda Pilot. My call was transferred to your national call center. The service rep who took the call said that I could have an appointment that afternoon. That was not good for me, so I asked for an appointment on the following day, June 11. When I arrived at the Traverse City store on the 11th, I discovered that the phone center service rep had been looking at the wrong week and had made my appointment for June 18.

I didn’t want to wait that long, so I made an appointment for June 16. I made this new appointment with one of the technicians in the Traverse City store and received an email confirmation. When I arrived at the store, I was told by the manager that the new windshield was not in stock. It had not been shipped from the Grand Rapids warehouse, apparently.

So I made a third appointment for June 23. The new windshield was in stock and was installed then.

But it took me three trips, each one an hour and a half round trip, to get this done, because of errors by SafeLite employees.

They were actually early for when they said they were going to arrive

Technician Dave came to the home on time and worked diligently to complete.

The folks at the Traverse City Store provided a very pleasant & safe experience during this Pandemic Time. Thanks much for your excellent service.

👍

Great service, Professional. Highly recommend to my friends and family. Thanks Safelite.

My first time dealing with Safelite. What an easy process to go through. The technician came out to my home and completed the installation without delay. He was polite and worked diligently to complete the job in a timely fashion.

Thank you for your great service