Traverse City, MI

The communication of the service person working alone was excellent. He explained he was working alone and how long it would take him to complete the job if there were few interruptions. There were several interruptions ( other customers walking in, earlier customers picking up cars) and he calmly handled each customer and communicated to me his status.

Very professional and fast.
Great customer service!
Really nice people.

windshield replaced excellent experience

I had a chip in my windshield which my insurance company was going to repair. I let them schedule an appointment at Safelite for me. Upon arrival, Safelite stated that although they can repair the chip - the chip itself will still be visible. After hearing that, I rescheduled the work for a windshield replacement instead of a repair. Safelite was fast, and had me rescheduled within the next week or so; and installation seemed to go smooth. They finished up with the car right at closing, so I didn't really have a chance to look over their work before signing and leaving. It wasn't until later that my wife noticed there were chips in the paint at the top of both sides of the windshield. Pretty disappointed .

The staff was very attentive, kind and thorough.

Our service provider was professional and efficient. We were very pleased with the work.

They were fast and easy to work with.

Everything was fine.