Service tech was on time and very courteous. Repair was excellent and done quickly.

Tech was very knowledgeable and he had provided me with great customer service

I took my car to safelite in Carbondale yesterday after a big ugly semi (traveling in the opposite direction) threw a rock and chipped the windshield of my new car. They were very nice, the guy went out and looked at it and said it could be filled no problem it was very small smaller than a nickel and honestly, probably closest in size with a dime. They told me it would take about 30 minutes. Almost 40 minutes later the manager comes in and tells me there were problem's. They tell me as they started filling it started spreading, and as they tried to stop the spread it spread more. I walked out to my car and my little bitty chip is now a monster. They told me it might be stabalized. I knew there was a chance they might not be able to fill it properly but the fact they didn't immediately tell me come look this isn't working makes me think they have something to hide. Mostly becuase 3 minutes after they pulled my car back the manager slips out the side door and didnt return for over 30 minutes to tell me what had happened. That's not even the worst part my 8 year old was with me, from the time the chip occurred while we were at safelite getting it "fixed", she was with me all day. I was in my car in the parking lot just staring at this crack wishing I had just left it alone until it started to spread on it's own, when my child asked mom whats that? Thats when I saw a second chip. Now I'm wondering what those guys did to my windshield did they drop something as they started working chip it a second time and it spread to the first chip? I'll never know because for nearly 30 minutes they didn't tell me anything. They only offered to not bill me or my insurance for their work, the manager said he'd even delete the work order like I was never there. Told me then I could get my insurance changed to cover the new windshield.

the glass quality was poor. they also scratch my car painting. I do not recommend this company to anyone.

Excellent service from a friendly staff

The poor guy got bad directions from his gps and was quite a bit late but did not let it affect how he performed his work. This is the second good experience I have had with this company.

Service was timely and professional.

Perfect timing and they gave me a can of glass cleaner