Our technician had the perfect mannerism, charisma and genuine amount of caring for the job that he was doing. Which is a true Rarity in the world of automotive service. Corporate pay attention, this is the guy you want leading the company into the future. A promotion should be given ASAP. Will definitely use again, and refer.

This was my first time with safelite. The process was easy and worked with my insurance. All I had to do is give them my name and insurance card. The process was longer than expected but that was because a former client came in with some concerns that needed to be addressed. I saw that client handled with excellent customer service so I was willing to wait to receive that same customer service which I did. The entire experience was painless.

I called the call center on 2 different occassions and both times the representative was rude. I informed the representataive that I would call back once I went over the information with my husband, the representative kept on asking me was that the only reason I didn't want to set up an appointment. Once I said I would call back that should of been the end of our conversation. He should not have continued to ask me to set up an appointment. Then when I called back I asked for the phone number to the location I was going to so I could call if I was running late and the representative did not want to give it to me. She asked me if that was the only reason I wanted the number, regardless she should of given me the number.
The location that I went to was extremely helpful. Cameron explained the process to me and the wait time period. He kept me informed of everything that was going on even when he had to set me up for a mobile appointment because the windshield was scratched. I gave an excellent rating for the location and the mobile representative that repaired my windshield. The call center I would rate as POOR.

The service I received at Safelite Cartersville, Ga. location was great!

I pulled in out of the blue on Friday when I remembered that I had a nickel sized blemish in my wind shield. The team their had me taken care of in less than 45 minutes. The spot reduced to a barely visible 1/16th inch speck. So, no more spreading and it is barely visible. I am very happy with the service and the result!

Hi,
My repair person was very courteous and left me feeling confident that my install was being done correctly. I had heard of a few negative installation experiences, but after meeting and discussing the install with your associate I was put at ease.

It was great service and very fast.

Easy to set up appt, the company sent a profile of who to expect, tech came and took care of the windshield and car looks great.