Windshield Repair and Replacement in Champaign, IL
Same-day windshield repair
Does your windshield have 3 or fewer chips smaller than 6 inches? If so, no need to schedule an appointment. Simply walk in today by 2pm to get your windshield repaired.
We have Wi-Fi and a DVD player with kids' movies available. We are located next to the new El Toro and within walking distance of the city library.
Well, we get to the day of the service, the tech comes to the house and does the work and then I'm dealing with insurance at the end of it cause no one handle it before then. While on the phone, it was a lot of confusion about the claim and other issues that had it been dealt with at the beginning of the process when I had all information in hand, would have been much easier.
So instead the tech had to wait around for all of this to wrap up, putting him behind on a Sat when all of this should have been done before hand. Extremely disappointed with that part of the process (even the shop wasn't sure why it was handle this way).
Hopefully next time this won't be an issue.
While I was in the waiting room, the manager got a call from someone who was raising an issue about their windshield not being able to be replaced because of rust around the frame. The manager did a very good job of remaining calm, explaining the situation, and trying to get across what the issue was, and that if it couldn't be safe, they couldn't just hope it would hold. I was impressed. I've worked retail, and I know how discouraging customers can be sometimes. He really kept his cool. I wanted to pass that along!