Champaign, IL

The guy was a gentleman. Very knowledable of his service and polite.

Dillion arrived when he said he would Nd di a very good job.

Everything went very well and he was very professional and took good care of my truck

I was very impressed with the quality of service that I received.

Dillon arrived on time and even let me know via text when to expect him beforehand. He was very nice and easy to work with. I wish every car repair was this easy.

We've used Safelight many time as we have Jeep's, but this time when I called in the gentleman that took my call was extremely nice but usually after obtaining my information, I'm asked to hold while we contact insurance (as I have glass protection on my policies) and he said that another department would handle that and if there were any questions, they'd email me.

Well, we get to the day of the service, the tech comes to the house and does the work and then I'm dealing with insurance at the end of it cause no one handle it before then. While on the phone, it was a lot of confusion about the claim and other issues that had it been dealt with at the beginning of the process when I had all information in hand, would have been much easier.

So instead the tech had to wait around for all of this to wrap up, putting him behind on a Sat when all of this should have been done before hand. Extremely disappointed with that part of the process (even the shop wasn't sure why it was handle this way).

Hopefully next time this won't be an issue.

Work was not completed as promised

I got a small rock ding in my front windshield. I was happy to hear that it would not make my car insurance go up to fix it, and that my insurance would pay for Safelite to plug it. They did a great job! Granted it was a small area, but I can't even see it after the repair! Amazing. The manager was very pleasant.
While I was in the waiting room, the manager got a call from someone who was raising an issue about their windshield not being able to be replaced because of rust around the frame. The manager did a very good job of remaining calm, explaining the situation, and trying to get across what the issue was, and that if it couldn't be safe, they couldn't just hope it would hold. I was impressed. I've worked retail, and I know how discouraging customers can be sometimes. He really kept his cool. I wanted to pass that along!