Champaign, IL

I got a small rock ding in my front windshield. I was happy to hear that it would not make my car insurance go up to fix it, and that my insurance would pay for Safelite to plug it. They did a great job! Granted it was a small area, but I can't even see it after the repair! Amazing. The manager was very pleasant.
While I was in the waiting room, the manager got a call from someone who was raising an issue about their windshield not being able to be replaced because of rust around the frame. The manager did a very good job of remaining calm, explaining the situation, and trying to get across what the issue was, and that if it couldn't be safe, they couldn't just hope it would hold. I was impressed. I've worked retail, and I know how discouraging customers can be sometimes. He really kept his cool. I wanted to pass that along!