N. Charleston, SC

I work a lot and they were able to replace my windshield at my office. It looks great! Thanks!

...I was treated like garbage! There was a part on my truck that wasn't screwed back down. When I called to have it fixed, the man who came out was a jerk. Rude, acted like I was putting him out when it is his job to come out and handle things of this nature. Once I realized it was a simple thing to put back, he was still a royal jerk. Don't you EVER send that man out to do anything for me in the future. I won't forget his face so if you do send him to help me, I will refuse the service till another party is able to do the work for me. I will not be treated like crap! The original guys did a great job, just missing that one thing. This rating is for them and NOT for the second party who came out later.

Very polite and professional serviceman.

The appointment making process was incredibly easy, and my windshield was repaired the next morning. The whole process was simple and communicated well.

It took 4-weeks to finally get both of my windows repaired at Safelite. Couple of issues. 1) Delay with insurance provider because it is apparently more paperwork to get factory glass instead of aftermarket glass. 2) Windows were broke out of state and there was confusion on where I wanted my windows fixed. 3) multiple levels of customer service that either continuously wanted to differ me to someone else or did not have access to the full information regarding my repair needs or updates 4) Apparent issue between Subaru dealer shipping a broken window in the box and then subsequently supplying a new window for replacement.

Other than that the actual repairs were okay. My window switch would not roll my side window down after the side window repair. This ended up being a factory reset that I eventually figured out by going online and reading about the issue. I did remove the door panel before the reset process to figure out if the tech cut a wire or broke something, which he didn't. I did however find that he just tore open the plastic/foam door seal and sound deadwning material and there was also glass still in various nooks and cracks. Generally a mediocre effort done with little regard for quality work if the area was to be covered by the door panel. I also still had broken glass in the cargo area and latch assembly after the back glass was replaced.

They came quickly and got the job done in an hour. No mess!

Timothy exhibited exceptional skill amd vaution in ensuring my windshield was replaced.

My experience was great! The technicians were great and very professional. I would recommend to friends and family.