North Charleston, SC

Installer was informed, well mannered and did a great job

Response was quick. Technician was friendly and professional. The process was quick and easy and the new windshield looks great! I would definitely recommend Safelite to anyone needing their windshield replace.

The service was easy to plan, I received updates, and the technician was on time, knowledgeable and friendly.

It took three technicians to complete the work that one was supposed to do. On 11/27/2020, the first tech, Trivone, didn't install the windshield correctly and left a gap between the new glass and the frame of the car. When we called to ask about it, he insisted that he did everything right and argued with my mother, saying that the windshield was like that when he got there. I called the office to ask for a replacement for the replacement, and was transferred to the warranty department, who scheduled an appointment for someone to come back out.

On 11/30/2020, the second tech, Bradley, came out to check the new glass. He verified that it was pushed too far into the car, and that the mounting brackets were now damaged due to the clamps that were used to hold the new windshield in place. He told all of this to the main office, who notified us that they would be ordering replacement brackets and would reach back out once they arrived to schedule a new appointment.

On 12/7/2020, the third tech, Mohammed, came out to repair the damaged brackets and correctly mount the windshield. He initially said there wasn't anything wrong, which upset my mother and caused them to argue, but they both calmed down and apologized for their frustrations. Mohammed didn't have the brackets and had to come back the next day to finish the repairs.

We've had previous work done with Safelite with no issues. I appreciate all the help from the office staff and the last two techs, even with the misunderstanding.

The installer was on time and courteous. The whole experience was a pleasure

The online schedule was easy, the employees were great. The down side was right after my windshield was replaced, the next day it had a crack from the edge up to the center. So I had to reschedule another replacement.

From phone call to date or service great at communicating via text, email to ensure the parts In stock and job complete.

From setting appt to finished service was very efficient. Upon leaving, windshield made some noise, I asked, thy said to let it set a couple days and noise has stopped. Was probably from cold adhesive.