Chesapeake, VA

Fast and Efficient , Clean and Friendly

After my initial service I noted that my rain sensing wipers were not functioning. This was a little frustrating since the told me I needed to bring my car in to the shop vice coming to my house to replace a windscreen with the rain sensing wipers. I waited for a second rainstorm to validate my thinking and verified that the wipers were not functioning properly. I called and was hoping to speak with someone at the shop, however after 4 attempts the best I could do was schedule an appointment with the automated service. I'm honestly more frustrated with that than the initial issue. I tried multiple versions of requests for customer service and did not succeed. On my second service they re-adhered my sensor, and I have not had any issue since. Overall the service in the shop was fine, better on the return visit. However overall customer service leaves something to be desired. 5 weeks after first service and 2 weeks after second no issues with the windscreen, sealing, etc.

my technician was excellent he called me the first time to repair my window and I didn't hear the phone so I missed my appointment. He was so nice 2 hours later he came back and fixed my windshield. He was very pleasant and nice to work with.

Excellent

Everyone was real nice. It took a little longer than I was hoping, but I’m glad the job was done right.

The two men that came to replace my husband’s windshield we’re awesome. They were friendly and very professional. They went far beyond what I had expected. They took their time and replaced all my husband’s stickers on his windshield. They cleaned up after themselves. I couldn’t have asked for better service. Thank you.

In my experience
I owned and
Auto glass shop for 38 years. Since I have retired i now call Safelite because they keep up the technology and training.

My experience with Safelite in the past has always been exemplary. The workmanship and the customer service dealing with the technicians is always top notch. I would recommend them to anyone looking to replace the windshield.