Windshield Repair & Replacement in CINCINNATI, OH

Dave M.

04/17/19

A great experience

My wife took our suv in for a chip repair. The office staff and gentleman that did the repair were very professional and polite. We had an appointment and there was no waiting. Very pleased with the result.

On SAFELITE AUTOGLASS - CINCINNATI, OH

Safelite Team

04/22/19

We value your feedback. We pride ourselves in providing prompt and professional service. Thank you for being a satisfied Safelite customer.

MATTHEW

04/16/19

Re-calibration

I took my car in for a windshield replacement with recalibration, and when I picked it up the mechanic mentioned that one of the features didn’t recalibrate properly and I have to take it into the dealer. He mentioned that he did not do any additional inspection to try and fix it, just the first quick pass that didn’t work, and it’s the dealers problem now. If I knew this is the service I was going to get, there is no way I would have taken my car here to Safelite. Just terrible.

On SAFELITE AUTOGLASS - CINCINNATI, OH

Safelite Team

04/18/19

Matthew, we're very sorry this experience has failed to meet your expectations. This is not the level of customer service we aspire to provide. Please know, this feedback will be shared with the appropriate management team to help make our service better. If you would like to speak further about your concerns, please do not hesitate to contact our customer care team at 800-800-2727. Thank you.