Hello! This is Austin and I am a customer of safelite. I was seriously impressed with the quality and professionalism associated with Safelite. PJ, which is the one that provided the service was really respectful and down to earth. He was a little late getting to my house because of another job but in the end, it was worth it because I value quality over quantity. He took his time to do it right and cleaned all my windows rather than throwing it together just to get it done. Great guy and great service.

Hello,
I had set up an appointment through my insurance and a member from Safelite then called me to confirm my appointment a few hours later. The gentleman then asked if I would like an earlier appointment but I had let him know that I had to work. So then he asked if I would like them to come to me. My insurer did not tell me that they could come to me and I thought it was amazing that he had asked to make it more convenient for me and even a specific time frame to make sure that I would be ok to leave at the end of my work day. The day I was scheduled I received a call from Dakota confirming around what time that he would be arriving. A few hours later he then informed me that they didnt estimate the correct time for his first customer. At that point I was worried that I would have to reschedule but he then proceeded to tell me that he had already made a call to have another team member come out to complete my service. 15 minutes later another gentleman contacted me to let me know he would be there in 15 minutes. I was amazed in how fast that they had reassigned the job. The 2 gentlemen that replaced the windshield (Jody and Jason) were absolutely amazing. Very efficient and after all the rearranging that was made for the day they compensated my trouble with free windshield wiper blades. Safelite Auto-Glass has exceeded my expectations and I will be sure to always come back in any future window replacements. Thank you very much for your friendly and prompt service!

My work truck window caught a rock and it was a rather large crack. Being so busy I just didn’t have time to get it fixed. As I was planning a mid week get away with the wife, I decided while the truck was idol I would get the windshield fixed. I went in line and scheduled the service very easily and when I returned from vacation, my truck was ready to go!

Install of windshield was professionally completed within the time scheduled. However, the windshield washer supply hose and plastic cowl were not properly reinstalled. As a result, the washer hose was crimped shut by the hood hinge and I have to replace the supply hose now. Have a temporary patch on it that will not last and will freeze during winter.

The rep was very good and had the window replaced very quickly.

Broke my window at 5:30pm on a Friday. Safelite had a new window installed in my truck by 4:30pm Saturday, the next day

Positive experience. Tech was courteous and efficient.

They were unable to do my camera recalibration even though they are certified to do so. During my windshield replacement my wires were left sticking out from my camera system. They did not help communicate the issues back to my insurance.