I had set up an appointment through my insurance and a member from Safelite then called me to confirm my appointment a few hours later. The gentleman then asked if I would like an earlier appointment but I had let him know that I had to work. So then he asked if I would like them to come to me. My insurer did not tell me that they could come to me and I thought it was amazing that he had asked to make it more convenient for me and even a specific time frame to make sure that I would be ok to leave at the end of my work day. The day I was scheduled I received a call from Dakota confirming around what time that he would be arriving. A few hours later he then informed me that they didnt estimate the correct time for his first customer. At that point I was worried that I would have to reschedule but he then proceeded to tell me that he had already made a call to have another team member come out to complete my service. 15 minutes later another gentleman contacted me to let me know he would be there in 15 minutes. I was amazed in how fast that they had reassigned the job. The 2 gentlemen that replaced the windshield (Jody and Jason) were absolutely amazing. Very efficient and after all the rearranging that was made for the day they compensated my trouble with free windshield wiper blades. Safelite Auto-Glass has exceeded my expectations and I will be sure to always come back in any future window replacements. Thank you very much for your friendly and prompt service!