Windshield Repair & Replacement in COLUMBIA, SC

Tony

04/16/19

Still have not called to set up appointments

I was scheduled at 1:30 PM 10April2019 to have my windshield replaced. I was told that a peice was missing, therefore replacement was not able to be completed. This concerns me as I am to assume that all necessary equipment is need for completion. I am not happy as I waited 1hr to be notified work can not be done. This message was sent to the manager in email, and no reply. Not only that, I have not received any calls referring to the part to set up appointment to complete replacement. Today is 16April2019. Very unprofessional. As of now review is poor.

On SAFELITE/GLASSPRO AUTOGLASS - COLUMBIA, SC

Safelite Team

04/18/19

Please allow us to apologize for the negative experience you had during your service appointment. It seems that we have failed in our mission to provide excellent customer service. Your comments will be shared with the appropriate management team so that these types of issues may be prevented in the future. Please contact our customer care team at 800-800-2727 to make sure we get your appointment scheduled. Thank you for your patience.

STEVEN

04/15/19

My tech was thorough and

My tech was thorough and very courteous.

On SAFELITE/GLASSPRO AUTOGLASS - COLUMBIA, SC

LAURA

04/15/19

Fast, efficient, courteous, and reliable

Fast, efficient, courteous, and reliable service. I would highly recommend.

On SAFELITE/GLASSPRO AUTOGLASS - COLUMBIA, SC

NIKKIA

04/12/19

Fast Friendly and professional

On SAFELITE/GLASSPRO AUTOGLASS - COLUMBIA, SC

MARCUS

04/12/19

Glass still in my door

I can still hear glass and my front passenger door whenever I open and close it so I will be bringing it back to have this issue resolved. At this time I don't have a free moment and I really wish I did not have to revisit the problem.

On SAFELITE/GLASSPRO AUTOGLASS - COLUMBIA, SC

Safelite Team

04/12/19

Our technicians normally do a great job with cleanup but cannot always get all of the glass. It is highly recommended to have your vehicle professionally detailed after an incident with shattered glass. A professional detail shop is better equipped to handle a cleanup such as this. We hope this information was helpful and apologize for the inconvenience. If you are still having an issue regarding service, please schedule a no cost follow up at mysafelite.com. Thank you for your feedback.

Elton H.

04/12/19

Unprofessional

Never showed or call!!!! And of course you cannot get anyone after 5

On SAFELITE/GLASSPRO AUTOGLASS - COLUMBIA, SC

Safelite Team

04/16/19

Please allow us to apologize for the negative experience you had during your service appointment. It seems that we have failed in our mission to provide excellent customer service. Your comments will be shared with the appropriate management team so that these types of issues may be prevented in the future. If you would like to speak about this matter any further, please feel free to contact our customer care team at 800-800-2727. Thank you.

JAMES

04/10/19

Everyone was very friendly and

Everyone was very friendly and the work is quality. My only reason I don't give a score of excellent is because there seemed to be confusion about where the service could be performed. I brought my car to work. I answered all questions previously. Then I was told it couldn't be done there. So, I made an appointment and dropped my car off the next day. Afterwards they told me it didn't need the service or part that required me to bring the car to the shop. The reason was something I told them during the phone call as well as to the technician.

On SAFELITE/GLASSPRO AUTOGLASS - COLUMBIA, SC