Windshield Repair & Replacement in EAST BRUNSWICK, NJ

SANDRA

03/26/19

Not happy

My windshield got shattered more.. looks like I’m going to be needing a replacement.. not happy at all.. I was under the impression this would be fixed not damaged more

On SAFELITE AUTOGLASS - EAST BRUNSWICK, NJ

Safelite Team

03/29/19

We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.

JENNIFER

03/25/19

Windshield replacement

Safelite did an excellent job!

On SAFELITE AUTOGLASS - EAST BRUNSWICK, NJ

SANJAY M.

03/25/19

Very satisfied with service

On SAFELITE AUTOGLASS - EAST BRUNSWICK, NJ

WILLIAM

03/25/19

I received a call first

I received a call first thing in the morning saying I was the second stop in the 8-12 appointment window .By 1:15 I had heard nothing from Safelite and, after much effort, found the number to call for assistance. I was routed to the local office and told that the technician would call in 2 minutes. 20 minutes later, I received a call. Turns out that the manager had delivered a special order to him at his first stop and then rerouted him to that customer, never bothering to contact me, or subsequently calling to apologize for missing the appointment window by 2 hours. Technician showed up about 2:15; installation took until almost 4:00. Technician was fabulous. Management gets failing grades in customer service and care.

On SAFELITE AUTOGLASS - EAST BRUNSWICK, NJ

Safelite Team

03/29/19

Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are very sorry for the inconveniences experienced with the service received from our team.

COLLEEN

03/24/19

Great service

I went for my 9a.m. Appointment and was told it would be at least two hours to have my windshield replaced and windshield camera recalibrated. I was prepared with my iPad to read emails and a book. Wow was I surprised when in under two hours it was done. Service technician as well as front office staff were very pleasant and informative!

On SAFELITE AUTOGLASS - EAST BRUNSWICK, NJ

JENNIFER

03/23/19

Thank you Keith!

Keith was awesome and did a great job. Thanks so much!

On SAFELITE AUTOGLASS - EAST BRUNSWICK, NJ

JACQUELINE

03/23/19

Beyond expectations!

The technician arrived as expected, explained the process in details and kept me posted throughout the process. I still can see the marks from the inside but the windshield is sealed and I don’t have to worry about it! Thank you for giving me peace of mind!

On SAFELITE AUTOGLASS - EAST BRUNSWICK, NJ