Toni T.@ToniLeighMc- REVIEWS
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Windshield Staff Repair Problems Recommend Appointment
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Safelite Tech Experience
929 Reviews
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Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Very good service, quick and
Very good service, quick and efficient I recommend
On SAFELITE AUTOGLASS - FREEHOLD, NJ
Verified Reviewer
5 star rating
What is a Verified Reviewer
A Verified Reviewer is a shopper who has confirmed an email address, or connected a social network with Yotpo, providing an added level of transparency and trust.
Perfect/friendly service
My wife called for an appointment to have the broken windshield replaced in our 2011 Chevy Traverse and was given an appointment the very next day. (Freehold location) I was out of their shop within 90 mins. They even rehung our E-z pass. The waiting area had coffee and other beverages available to their customers. Knowledgeable, friendly service. I highly recommend them to anyone. A+
On SAFELITE AUTOGLASS - FREEHOLD, NJ
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Technician was nice and worked
Technician was nice and worked efficiently
On SAFELITE AUTOGLASS - FREEHOLD, NJ
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Exceeded Expectations
I just purchased a 2019 RAV4 Hybrid before Christmas and by the New Year I discovered a chip in the windshield. I went on line to find a windshield repair company and chose Safelite because of their reputation - even though their price was almost twice that quoted by another company. I made an appointment online for the following day. They took my car in immediately upon my arrival. The informed me that insurance companies often offer a discount for windshield repair without filing a claim. In 20 minutes my windshield was repaired and I ended up paying less than the price quoted by the competitor.
I highly recommend the Safelite Freehold team.
I highly recommend the Safelite Freehold team.
On SAFELITE AUTOGLASS - FREEHOLD, NJ
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The teach was absolutely wonderful
The teach was absolutely wonderful and efficient
On SAFELITE AUTOGLASS - FREEHOLD, NJ
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield replaced
Service was fantastic! Got to my appointment early, was taken early, my car was finished early!!! Technician was very informative and thorough
On SAFELITE AUTOGLASS - FREEHOLD, NJ
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
1st time
Great customer service, provide all information clearly, send pic of technician who is coming to repair vehicle for safety purposes I guess which I thought was cool especially for women. Contact info for tech provided, calls ahead to let you know and was in uniform with clean truck and professionally did repair in a good time.
On SAFELITE AUTOGLASS - FREEHOLD, NJ
We strive to educate our customers while providing professional, top quality service. Thank you for your valued feedback.
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Wrong windshield installed
I had questioned them 2 times if they were bringing the correct windshield and was told yes.
My windshield has the tint across the top of the entire windshield and I was told they would install the same window into my truck and they did not.
I asked the person in the store prior to technician arriving at my home and then even asked the technician if he had the correct windshield with the tint at the top and he told me yes.
It was not the windshield with the tint.
I they had to wait a week for them to install the correct windshield.
My windshield has the tint across the top of the entire windshield and I was told they would install the same window into my truck and they did not.
I asked the person in the store prior to technician arriving at my home and then even asked the technician if he had the correct windshield with the tint at the top and he told me yes.
It was not the windshield with the tint.
I they had to wait a week for them to install the correct windshield.
On SAFELITE AUTOGLASS - FREEHOLD, NJ
We appreciate your feedback of our service. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are very sorry for the inconveniences experienced.
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Rock ping
The filler seemed to work ok at first and I could only see a smudge where filled. Now I can see the ping again and the slight cracks emanating from it.
On SAFELITE AUTOGLASS - FREEHOLD, NJ
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
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