I had an 11am appointment with Safelite. I got there a couple of minutes early. They said to me, we will have you in by 11am and it will take about an hour. By 11am, my truck was in for repair, and I was on my way an hour later. I cannot tell you how much I appreciate this, because I was able to keep to my schedule for that day. Safelite complete the work in the time frame they said they would. I really appreciate that work.