El Cajon, CA

courteous, safe and painless.

Very Happy with the service and the technician!! Thank you so much for your friendly and professional Service!

Easy to schedule for them to come out and he was on time. He had the cracked windshield out and the new one installed in very little time.

Last year my brother had a broken windshield on his truck repaired by Safelite.He was positive about Safelite's performance .When my windshield cracked last week, he recommended your company.The replacement was done the day after I called , in my driveway , in less than 2 hours.

The gentlemen at the front was not so friendly. I believe he was the manager of the location but I’ve never encountered a manager so rude before. He was on the phone when I was finally able to flag someone down for help. He was rude and taking personal calls. Wouldn’t even look me in the eye or even look at me when I was speaking to him. I was so frustrated, and when I asked when do you think the car would be done like a estimate he just shrugs his shoulder and tells me “idk” and when I asked again he said “idk 5.” My reason was so I can make my way back to the area and I asked what time they closed. He then again said 5. He barley spoke 7 words to me and it’s pretty not encouraging.

I was very happy on how quickly safelite staff communicated with me during the entire process. The ability for their employee to come to my house to replace my window was Awesome. From beginning to end I had a great experience. I would definitely use safelite auto glass in the future. They replaced my broken window to my 2018 mercedes e class with a OEM replacement, fyi. Great job everyone. From the office reps to the technician, thank you.

Great service and product, Clyde was great too

I am very frustrated. I had a new windshield replacement and the cruise control is not working at all so I went to Honda and they informed me that I needed to go back to Safelite and have them troubleshoot the problem. I cannot get a live person on the phone. I tried to send an email and that is not working. When I call I have no option to talk to a live person. Customer service is really important to many. I hope someone will contact me.