This time I went to the shop. It was equally as good. I arrived on time & they were ready to begin my service. The customer lounge was clean. I had TV & magazines to keep me entertained. When my appointment was done, I was given very understandable instructions (no car washes) and an explanation of why I had no tape on my windshield (no needed at this time). Hopefully I don’t have to return but if I do, I am calling Safelite.