Toni T.@ToniLeighMc- REVIEWS
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Service Technician Safelite Work Windshield Experience
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Service Technician Safelite
Work Windshield Experience
514 Reviews
Updating Results
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
a service model to be followed
Installer, Alec, did a great job! From the way that Safelite communicates who is going to do the work (picture of installer includes so you know who is coming), call from the installer ahead of arrival, arriving on time, completed within the time suggested, and made sure about the aftercare (when to remove tape, drive, and freedom to expose to water). Alec was very professional about his appearance and language - if all of the Safelite installers are like Alec, they have a great method of picking employees and a great training program.
On SAFELITE AUTOGLASS - ESCONDIDO, CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Awesome experience
Alec the service tech was on time and did a great job changing out my windshield. Customer service kept me updated on Alec arrival time
On SAFELITE AUTOGLASS - ESCONDIDO, CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent
Tracy was great!! She had my windshield fixed in 20 min!
On SAFELITE AUTOGLASS - ESCONDIDO, CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great glass shop!
Our windshield was broken so we took our vehicle to Safelite Auto Glass in Escondido. Our service advisor , Anthony, did a thorough inspection of the damage, explained what needed to be done and gave us a time for the work. We were pleasantly surprised when the vehicle was done early. The experience was easy and exceeded our expectations.
On SAFELITE AUTOGLASS - ESCONDIDO, CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
A+
quality and timely service - great communication regarding appointment time and expected arrival
On SAFELITE AUTOGLASS - ESCONDIDO, CA
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Decent quality service
Service was great, and pretty quick, just expensive and took three days just to get an appointment. Shouldn’t cost 315$ for a manual pop out quarter panel window with no electric requirements. My mechanic cleaned out all the broken glass and replaced the window effectively and quickly overall once I was able to get my appointment.
On SAFELITE AUTOGLASS - ESCONDIDO, CA
We truly appreciate your business and we love to hear from our customers. We're pleased you are happy with the results, and thank you for your patience during the process as well.
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Good job on the glass- poor service in the office
The glass that was replaced seemed fine. But when I got to the office I had to wait for someone to show up - no one was there. And the same happened when I picked up my car. Also, they were supposed to call me when it was ready and I finally called them. It had been ready and received no call. Also the guy in the front office took so long trying to get me a receipt I finally told him just to mail it. Overall, extremely poor service.
On SAFELITE AUTOGLASS - ESCONDIDO, CA
Please allow us to apologize for the negative experience you had during your service appointment. It seems that we have failed in our mission to provide excellent customer service. Your comments will be shared with the appropriate management team so that these types of issues may be prevented in the future. If you would like to speak about this matter any further, please feel free to contact our customer care team at 800-800-2727. Thank you.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent Service
My glass was done quickly at my office. The service tech was informative and friendly. I really appreciated how quickly and professionally he got the job done.
On SAFELITE AUTOGLASS - ESCONDIDO, CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Thank You!
This was my third time using Safelite. Although I have bad luck with chipped windshields, Safelite has taken care of them. My technician each time was Tracy and she is the best. She is very friendly, informative , and knows her job well!
On SAFELITE AUTOGLASS - ESCONDIDO, CA
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