The repair tech arrived on time, even a little ahead of schedule, and replaced my windshield within 45 minutes. He was very professional, courteous, and thorough. I followed his post repair instructions and my windshield is in excellent shape. Thanks for the great service.

My tech was great. Explained everything well and got the job done.

Excellent service fast and friendly

Work to address damage to my windshield was completed in the last two weeks -- at the recommendation of my insurance carrier -- i.e., this Safelite Auto Glass location was the shop with closest proximity to my home/office ~ 40 miles away. Overall, my experience was unsatisfactory -- based on quality of workmanship (structural integrity OK, but cosmetics: poor), and customer service/communications (slow, unclear, unprofessional), etc., I would be reluctant to recommend this Safe-lite service/shop located in Fairfield CA.

Andrew was the person who completed my windshield replacement. He was very professional. He did a fantastic job. It took less time than he thought. He was great!!!

The team member was awesome.

My technician, Kristopher, arrived in a timely manner. He was courteous, he told me it would be a structural fix rather than a cosmetic fix, and that it might crack. And if it did crack then I would have to go through my deductible to get it replaced with them. That was what I was trying to avoid in the first place. But I gave him the benefit of the doubt and decided to get it done. Fifteen minutes later he calls me and tells me he is done. When I meet him outside, he tells me that it cracked and that he can make an appointment with the shop to get it replaced. I was going to at first but later decided to ride it out since it cracked toward the bottom edge. I had a quarter sized chip, which turned into a crack. It may have cracked later on its own but it didn't. Safelite damaged it further. If it can't be fixed, don't bother fixing it. It was really dissapointing. I would have rather them tell me that I needed a replacement from the start.

Great experience and customer service with Safelite. Professional staff and friendly! They performed an excellent job on replacing my front windshield!