St Louis, MO

It could not have been easier to schedule my husband's windshield replacement online. We requested they come to our home, so it was super convenient. And, they arrived in the window they said! And, the work was very well done. I have used Safelite in the past and will in the future!

The actual replacement of the window went fine however I was surprised at how they left so much debris on the hood after they were done and the half hearted response I got when I asked them about cleaning it off. They eventually did clean it off after I was persistent however I don't see why I had to ask in the first place and then to initially offer to use a broom when you have air just for that part of the service.

They came out fixed my window right away and then minute later it was fixed.

Not really liking the outcome. Even though the brochure says you may still see a spot where the repair was done. I don't think mine looks like it was done at all. My son had this same process done to his windshield and you can't even tell anything was ever wrong with it.
Why the difference??

My service tech was very professional and he performed the repair quickly. My only problem with the service is that I was having a Mercedes windshield repaired, which they are unable to repair in a manner where the crack disappears as it does with other cars. Had I been informed about this at the time I booked the service I would have taken it back to the dealership to have it repaired properly. The tech did inform me that the color of my car's glass was such that the crack would likely still be visible after the repair although it would not crack any further. I was not however prepared for just how obvious the crack remained. I think the company should consider not performing this service on cars where they are incapable of making the crack disappear. I have used this company in the past for full glass replacements and repairs on non-Mercedes vehicles and was perfectly satisfied with every aspect of the service and work. I will continue to recommend this company for everything but Mercedes glass crack repairs.

everything about the installation was more than expected

I was in and out within 50 min for a windshield replacement on a 2008 Cobalt. I have not had a hard rain yet so I am not sure if it is leak-proof but the highway noise seems the same so I think it is a good seal.

We had the rear windshield to our Toyota Sienna replaced after an accident. Service was prompt and of good quality. Ideally we would've preferred the mobile service but we couldn't get an appointment for a few days. That being said, the in-store service was great.