Summerdale, AL

You should know that this car is garaged continuously except for one 1 hour trip per month. So it has little time for becoming dirty. The reason for mentioning this will become obvious, I hope. On my last trip, March 30, I had a rock from the hiway come up and chip my windshield. I was completely happy with reporting the claim, Progressive arranging for repair, and the completion of the repair. The two things upon which I want to comment are the amount and accuracy of the notification, part of which I am well aware is difficult, if not impossible to judge.

The reason for the ratings below, especially the 1st two are explained here. I rate the quality as "Good" because I haven't driven (or even been in the car) since the repair. My past experience with Safelite has been very good. The value of the service is rated as "Average" because of my biggest complaint. The main difference between the Preauthorization receipt and the actual receipt is that the receipt states that the exterior glass has been cleaned. The best that I can tell this was NOT done, not even the whole windshield was cleaned, just the area where the repair was made. Therefore, I think that Safelite should refund Progressive, the insurance carrier, the $10 charged for that service.

Excellent service William was great took car of my car thank you

Tech came to the house and carefully replaced the windshield in about an hour. Looks like new!

New who was coming and exactly what time. Text updates throughout. Great service, thank you, Patrick!

86 Dump Truck the windshield was very tight and proved to be a challange, however the tech knew what he was doing and he never gave up. It looks great and makes the truck look very sharp.

AWESOME!!

Technician Kyle did a great
Job very pleased

Service technician was great, on time and had all done within a hour. Told me what he was going to do, which is great