Forest, VA

While traveling to Lynchburg, VA had a rock to chip my windshield. From two previous similar events, called Safelite which HAD been both times remarkably pleasant and efficient.

THIS time had a call center agent who was at best incompetent and at worst an arrogant jerk. She did everything she could to prevent me from getting the service that I needed in Lynchburg on that day as I did not want to wait giving the damage time to spread.

FINALLY, as I was about ready to hang up and forget it, she got me an appointment in the area where it was “ only available at EXACTLY the indicated time”.

An hour later I got a call from the nicest guy who was at the place for the appointment. He told me to come anytime, gave great directions, and apologized for the jerk. I felt like it was the old Safelite again.

Went to get the repair and they started almost immediately. They offered coffee and told me it might take 30 minutes where the jerk had said an hour. It took about 20 minutes. They were so nice at that Forest location and AGAIN apologized for the call center.

My technician was very knowledgeable of the task at hand. He was friendly, answered all my questions and completed the job in good timing. My whole Safelite experience from the first call for help was remarkable. Thanks All

Awsome Job, Quick Service, Friendly Technition.

Safelite was prompt, courteous, and very accommodating. They did an excellent job of replacing my windshield at my home and it was done very quickly. I could not be more pleased!

Thanks for making this so easy!

The service man was polite and fixed my cracked window quickly! He did an awesome job.

I was in and out, with a brand new windshield that looks great.

Great.. Customer service from service tech... 👍👍