Great service

Totally satisfied

excellent

Very efficient And courteous technician. Thorough and cleaned up everything behind himself. Informative and answered questions pertaining to the installation and continuing care of the windshield.

Excellent

Fast, accommodating, and great service. Would go back!

First, I have to say that the windshield and wipers work well and look good. However, the stickers (inspection and parking pass) were carelessly removed and replaced. I know it isn’t easy, but my last Safelite experience several years ago did it nearly perfectly. This time the stickers were ripped and wrinkled.

More concerning though was my hood. While driving home, my hood nearly flew open. I had to pull over and latch it correctly. Thank goodness for the safety latch that held it in olace until I could stop.

Finally, I left in my notes as well as explained over the phone the morning of the repair that I teach (he repaired my car I. The school parking lot) and that i would have a break at 10:30 to come out and pay. We arranged to pay over the phone to make it easier. From the time he finished (around 10:15) until my break mentioned above (10:30) he called nearly every minute and sometimes twice a minute (approximately 13 times), interrupting my instruction in class. I understand that he needed to confirm payment, but we were both very clear on the agreed upon time that I could answer the phone. When he initially called, I offered to meet him to pay first because I had a co-teacher during that class period who could watch our class while I met him in the parking lot. I also offered to leave a card in the car to charge. He chose to take payment after he was finished.

I simply had a better experience the last time I used Safelite.

Excellent service !!

Original part came in as wrong side at location by my house. My daughter was leaving for college before correct part would come in. They rescheduled the appointment for that area and changed it from a drop off to a mobile appointment. The location out of Bluefield,
WV kept in contact with me and let me and verified the order and location. My service tech Benjamin called in the morning to let me know when he would be arriving in the early afternoon and again about 20 minutes before he arrived. He was courteous and efficient.