Freeport, NY

My window on my passenger front side was shattered on a Sunday morning. I called and was able to get an appt. to install new glass on that Thursday. They said they had to order it. That's four days from incident. I had to go through a bad rain storm with a thin piece of plastic wrap on the window. That Wednesday I was called and told due to two mechanics not coming in I would have to wait till next week on a Tuesday to get the window repaired. That's nine days from incident. Everyone told me to call Safelite and they come to your house the next day to install your glass. What we all don't know is that if it has to be ordered you wait at least three days. If mechanics do not come in its an additional 5 more days. On top of that if I did not have it installed at the shop it would have been additional days. So, if ever there is a next time which I hope there will not be one, Satellite will not be my first call. Tom C.