I appreciated the tech calling me and saying he was coming. The company’s email was helpful as I watched his approach.

The technician was fast and did a great job fixing the chip in my windshield

I should have know first thing in the morning at 8"15 the tech is calling me to tell me that he can't make the 8-12 noon appointment they had committed to.Gave me a story about all the jobs he had to do that day. I called the location manager, he had the tech show up at 10:30. Once the work was finished, and the tech wanted to get paid, he showed me how he had cracked the trim panel over the driver side window. It was cracked all the way through. I explained to him that it was a custom paint job and inquired about how they were going to match the color. The tech assured me that "they will take care of it". We"ll see. Drove the car later and noticed that the microphone mounted on the left A-Pillar was NOT re-installed properly. I can now see the connection cable (which was not visible before) and the mic is no longer pointed towards me. I am writing a letter to the manager to document all the damage and give him a chance to make it right. At this point, that is certainly NOT the situation.

Safelite serviceman took his time with the repair.

only issue is a whistling when I drive

He was on time and new what he was doing. Fast and efficient.

Every part of getting my windshield replaced was awesome - scheduling, technician, contacting, and the work. It was unexpectedly respectful and competent. Other companies should look to safelight as a model.

Jerry kept me informed on arrival. He explained the process before starting including pricing and payment. New windshield is fine, no leakage.