Safelite Hagerstown, MD

 4.6  |  173 Reviews

Store address:

13130 Pennsylvania Ave
Hagerstown, MD 21742
877-465-5224

Store hours:

Monday - Friday: 7:30 AM - 5:00 PM
Saturday: 7:30 AM - 5:00 PM
Sunday: Closed

View on map/get directions

Windshield Repair and Replacement in Hagerstown, MD

Hagerstown can experience extreme heat in the summertime - heat that contributes to the spread of windshield chips and cracks. Bring your vehicle to Safelite®'s Hagerstown, MD location to stop damage from spreading with advanced windshield repair or replacement featuring industry-leading auto glass and adhesives. What's more, we can even come straight to you for repairs and replacement with our mobile service offering.

Auto Glass Services Offered:

@safelite not only did the safelite guy replace my windows, he cleaned all 4 of my other windows and my rearview....how awesome

Toni T. @ToniLeighMc

Local tips:

You can watch TV and have coffee here. Dunkin Donuts and Burger King are nearby.


1
SAFELITE AUTOGLASS - HAGERSTOWN,MD (04028) is rated 4.61271676300578 out of 5 by 173.
Rated 5 out of 5 by from Easy easy easy I scheduled my windshield replacement online. Had the tech text me when he was on his way. Left my car keys and check in the car. Came home from work and "bam" all fixed! No waiting no mess no problems!
Date published: 2016-07-22
Rated 1 out of 5 by from Very dissatisfied with the service provided When I first ordered my windshield through the self service website. I called to confirm that the windshield that I will be purchasing had a sound screen. When the gentleman (Seth) install my 1st windshield, there was a scratch on windshield. Gentleman called to let me know that there was a scratch and offered to take $70 off the total amount and losing my warranty. Since I was not at the location where the car is being worked on. I could not make a decision two except or reject his offer. I rejected his offer and he stated his manager would give me a call to schedule a warranty replacement. 2 days has passed and i didn't receive a call from management. Call the office and spoke to Sonia. (Who stated she was the manager but, wasn't) I attempted to explain the situation to her. But she didn't really seem like she cared about my issue and was very rude. She informed me the glue needed to dry a few days and I had to wait. Again in a very rude tone. After she scheduled my windshield replacement. (Through warranty) The gentleman (Seth) install a 2nd windshield. I was under the impression that I receive the same windshield without a scratch. The original windshield that Seth installed, said Acoustic Shield. Which meant it has sound screen built into the windshield. The 2nd windshield that Seth installed did not have the acoustic shield logo. I called again and asked to speak to a manager. Sonya stated that they did not install the wrong windshield. I insisted she order a new windshield with the Acoustic Shield logo on it. She stated the model number of the windshield was correct and trying to verify the numbers that was on the windshield with me. They did not match up. Also my rear view mirror started vibrating after the second install. I'm trying to schedule another appointment with Sonia. She refused to schedule another appointment. After calling the 800 number. I given an appointment for the following Saturday. At this final appointment I explain to the gentleman (Don) what I was experiencing. He was also able to stop my rear view mirror from vibrating. I also asked about being compensated for the frustration and the time that I lost. He stated I needed to manager David. Needless to say I was not compensated I will not be using Safelite again.
Date published: 2016-07-22
Rated 5 out of 5 by from Friendly and Knowledgeable Our technician, Shawn, was very personable and capable. My car looks perfect. Thank you!
Date published: 2016-07-22
Rated 5 out of 5 by from Win. Win. Win. I used them a few days ago. Simple, fast, professional, educated me on my glass, convenient location, gave me a brochure. Didn't even have to pay my deductible. Win. Win. Win. We all want fast with quality, but alot of times, it don't happen. It did at Safelite!
Date published: 2016-07-17
Rated 3 out of 5 by from Great service but watch the billing side. I scheduled my windshield replacement after calling around for prices and finding Safelite was comparable to other shops in the area. What I was unaware of until setting up the mobile replacement was the additional $80.00 in fees. Additionally, my card was charged twice, both for different amounts. NOT happy about that. Still waiting for the hold to come off of my account.
Date published: 2016-07-16
Rated 5 out of 5 by from Great service Used them couple weeks ago, have not been in the rain yet but expect all will be fine
Date published: 2016-07-14
Rated 5 out of 5 by from Great customer service! Very professional and they did a great job. If I needed them, I would definitely use them again
Date published: 2016-07-13
Rated 5 out of 5 by from Great service Quality service. Work was completed on time. Have had prior experience with this service.
Date published: 2016-07-11
  • 2016-07-26T09:39CST
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