The chip was totally illuminated. Great

The technician did a excellent job. His work was excellent. Got the job done and was very professional .

Friendly! Quick and got the job done! Thank you!

Everything went well and he did a great job......!

I was one of those who thought using Safelite would be way too expensive compared to others who provide windshield & glass service. Met a technician who was on an appointment, and assured me that my perception was off base for my vehicle. He illustrated that some vehicles windshields may be more because of various reasons (integrated antenna, defrosting capabilities, etc), but my van would be same cost as I was told by others. And I could go to their Hasbrouk heights location instead of setting up appt with technician to come to wherever I am. Was easy to set up appt. online, I could've pre-paid, but decided to pay at completion of job.
I arrived about 15-20 minutes ahead of my scheduled appt time, was immediately checked in when I walked it, met with technician, described some nuisances of my setup (adjunct SiriusXM radio, rearview mirror camera, wiring around windshield, etc), he assured me all will be put back. Waiting room was typical that you'd experience at any auto service center. And Jose was done in about under 2 hours. I paid after job was done. I asked him about a full day of highway travel, and It was going to rain the rest of that day. He assured me their adhesion product allowed for those conditions, and only thing to NOT do was go to a car wash for about 48 hours. No blue painters tape anymore on windshield replacement. My vehicle is a 2011 Ford Econoline Van. Basic windshield. Should I ever need service again, even for other vehicles, I will call them first.

I initiated my appointment online via my insurance company and then the Safelite website, where I learned that I needed to bring my car to the shop for windshield replacement in order to synch the sensors with the electronics in my vehicle. I had to call the shop to find out how long the appointment was expected to take, and was put on hold for 15 minutes before I could get an answer. Super annoying and not a good omen. The recording kept referring me to your website, but I couldn't find anything there to tell me how long the appointment would be. [Finally learned that it would take about 3 hours.] On the day of my service, I handed my key to the receptionist behind the window, who told me it would take about 2 hours. Hmmm... I never met with anyone else who provided any updates or status on my vehicle. After 3 hours, someone in a red shirt who never introduced himself came to the waiting room and first checked out the man sitting across the table from me who arrived after me at the shop. He finished with the other customer, and then I was surprised when he turned to me and proceeded to complete my service order. How would YOU feel after waiting over 3 hours to have the other customer handled before you when he arrived after you? I was also "encouraged" to rate your service with 9s and 10s, but I would say that approach has backfired for your shop. If I ever need Safellite again, I would be inclined to look for another location, because your overall customer service was too casual for me.

Thank you for replacing my windshield in a timely fashion. The technician very courteous.

I have had this service done before and the outcome has been much better. When I had this service done before the tech took about 25 to 30 mins repairing the chip on my windshield and the results have been flawless with little to no signs of the chip crack. This tech called me that he was outside looking for the car so I explained exactly where it was parked. By the time I got outside which was 2 to 3 mins this guy was almost done with the car which surprised me being that I had it done before. I asked him "Did you already put the vacuum on the windshield to insure the liquid glass fills in the cracks" He answered yes and continue to scrap the excess and sprayed the glass with window cleaner. The whole process took him less then 10 mins and the results show that. The small chip is clearly visible with most of the cracks which are about 1/8 inch visible. Before this service I raved about Safelite chip repair services but now everything have changed.