Toni T.@ToniLeighMc- REVIEWS
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Service Technician Work
Safelite Experience Tech
1121 Reviews
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Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield Replacement
The technician did a professional job. He arrived when he said he would and was very professional and thorough in explaining what he was going to do.
On SAFELITE AUTOGLASS - GREENSBORO,NC
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great Job!
My Safelite tech did a great job communicating with me. He let me know exactly when he would be arriving and everything was quick and easy!
On SAFELITE AUTOGLASS - GREENSBORO,NC
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The Repair Technician was very
The Repair Technician was very friendly and professional.
On SAFELITE AUTOGLASS - GREENSBORO,NC
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Repair windshield
The tech was very thorough and explained every detail. Was clean after repair. Throughly enjoyed talking with him
On SAFELITE AUTOGLASS - GREENSBORO,NC
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great Job
I would recommend Safelite to anyone. Did a wonderful and professional job on my window on my truck. Will use them in the future.
On SAFELITE AUTOGLASS - GREENSBORO,NC
Verified Reviewer
5 star rating
What is a Verified Reviewer
A Verified Reviewer is a shopper who has confirmed an email address, or connected a social network with Yotpo, providing an added level of transparency and trust.
Well Done
Made the appointment online and very simple to do. My tech William was professional, on time and thorough. As far as value, I'm a bit mixed on this. I'm happy services like this exist, glad I didn't need to replace the windshield, I'm just torn about $140.00 for a job that takes 15 minutes.
On SAFELITE AUTOGLASS - GREENSBORO,NC
Thank you for your feedback. We appreciate you taking the time to let us know how we are doing. We are super pleased youre happy with our service. We hope to assist you again in the future. Thank you.
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Unprofessional
I was shocked at the unprofessionalism. Tech was frustrated and it showed by the foul language being used. He did apologize and stated he had been working all day it was hot and had not eaten. I understood and helped him. I used my shop vac to vacuum the glass.
This is not about the tech. If it’s true about the quota they have to meet then you need to review your policies. Just because it can be done doesn’t mean it should. You should make sure that the employees take a break to eat. The heat and mugginess in NC is also terrible and my need training in staying hydrated and cool. As a supervisor myself I see the effects of overworking employees and demanding all they can do. It may give you more quantity but less quality.
Overall I appreciate the tech apologizing for his warranties frustration. But I am uncomfortable using a service that does not put employees first.
This is not about the tech. If it’s true about the quota they have to meet then you need to review your policies. Just because it can be done doesn’t mean it should. You should make sure that the employees take a break to eat. The heat and mugginess in NC is also terrible and my need training in staying hydrated and cool. As a supervisor myself I see the effects of overworking employees and demanding all they can do. It may give you more quantity but less quality.
Overall I appreciate the tech apologizing for his warranties frustration. But I am uncomfortable using a service that does not put employees first.
On SAFELITE AUTOGLASS - GREENSBORO,NC
At the foundation of our business is a commitment to our people and the public. With that comes a significant focus on quality throughout our business. We pride ourselves on the great service we provide. If someone faces a challenge or expresses concerns, there is a solution. We have a customer care team in place ready to do what it takes to make things right. We take things like this very seriously, and would appreciate the opportunity to further review this. Please contact us at 866-212-5457.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
They even vacuumed!
The guy was on time, courteous, did the work quickly and left my car way better than it was when I left it to him. I couldn't believe he vacuumed my floor boards!
On SAFELITE AUTOGLASS - GREENSBORO,NC
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great Service
Made an online appointment, then spoke to office by phone. Since it was going to be several days I took my car to shop and they crash wrapped my window and did a wonderful job. Jeff came out on Monday and replaced window, great customer service in all aspects of the job..
On SAFELITE AUTOGLASS - GREENSBORO,NC
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