Was able to schedule my appt online day before. Very convenient. Received confirmation and reminder email of appointment. When I dropped off my vehicle they called for a tech to come out and talk to me about my front windshield installation. Waited 5 min. No one came out. Then it got really busy so I sat down in the waiting area. Techs were coming in front and helping walk ins. After a few minutes what seemed to be the manager from back notice high volume of customers and came in the front. He helped one customer then asked for anyone else that needed helped. I immediately stood up and he started to help me. After I explained I was waiting for a tech he grabbed my keys and walked me to my car and started to explain the process and he double checked to make sure the windshield they had in stock was an exact match with my condensation sensor. My windshield had a heater though i never used it in Hawaii. I felt very confident dropping my car with Safelite. Within 2.5 hours they called me back to say my car was completed. I ended up picking my car up at 1pm. The person in front took care of my bill and handed me my keys and said i was done. I noticed when I came in, my front condensation sensor was dangling from the ceiling. I asked the person at the front if someone could walk the car with me for inspection as I new this was not normal to leave the sensor hanging. I pointed out the issue with the guy and he glued the sensor back. He tried to start the car but car did not turn over. Tried several times. I had a portable jumper from costco. Gave it a whirl but that didn't work. Safelite said they had a jumper in the back too. That didn't work. After about 20min another tech came out with his personal car and we did the old fashion way with jumper cable. After connecting jumper cables and letting it sit for a few minutes my car finally started. They apologized for the problem and I was on my way. I appreciated the great service Safelite provide however, I'm still curious how my battery could have drained so fast considering they only had my car for only 3 hours or so. After I drove home(10miles) I was able to start my car with no problem so it's not my charging system or my battery as as everything works. Great service by Safelite but wonder why my battery was drained all the way after replacing front windshield. I would still go again to safelite and would recommend even though they are a little more expensive then other local glass shops. I like the lifetime warranty on their workmanship safelite offers. Other places were only 90 days.