The installation was delayed one day because the technician did not have the proper tools . Broke Saturday fixed Wednesday , not exactly speedy like the commercials represent, other then that good job great clean up of interior of vehicle

The installation on the glass was great, person did a great job and was very friendly. But the problem was we had it scheduled twice to have the glass replace and it was CXX 2 times at the last minute. It took over 2 weeks to get the glass replaced.

Everything about this process was seamless! From coming to my job to the actual instillation.

I had a lot going on where my schedule kept changing, and I had to call and reschedule multiple times. They were very patient and understanding of my needs. They got me taken care.

My door glass was replaced quickly and on schedule. I was impressed with the staff. I would recommend them to my family and friends.

I have used Safelite in the past and it was a very easy process with no issues, so when my windshield needed repair, there was no question who I would use. I googled the safelite in Hoptown, and dialed the number. I didn’t realize that I was speaking to a technician from the 1 888 number. He was very nice, got my info, and told me that everything had been handled on my end. He had asked previously if I had filed a claim with my insurance and when I said no, he responded, “good, because sometimes wires get crossed when customers do that.” I asked directly if I needed to do anything else for the appointment and he said no and that someone would be calling me back to give me info about my deductible (if there was one because i wasn’t sure) and any other questions. No one called that day but I just thought it was due to no deductible. I showed up the next morning and Phillip asked me for a claim number. I explained that whoever took my call told me that safelite handled all of that and that I had done everything on my end. He immediately said no we don’t do that. I explained that every time I had been to safelite in the past that’s how it worked. He said no that’s illegal for us to do. I explained about the guy on the phone telling me that I had done everything needed and someone from the office would call me back. He told me I don’t know who you talked to but he was an idiot, we’ve never done it like that. A simple apology would have been nice since there was a miscommunication on their end with giving me the wrong information but instead Phillip was more interested in arguing his point of view and being right. He was not very personable at all and just said well I have to have a claim number. When I called my insurance agent he said that anytime he’s dealt with Safelite he’s always communicated with the safelite employees. I don’t know if this has recently changed but ALL employees need to be informed and then yet understanding that people who have used safelite in the past may be confused and handle that in a professional manner.
My insurance agent recommended another company in town that does great work and I will definitely be using that company from this point forward. Safelite has definitely lost my business due to poor customer service.

The tech had an outstanding attitude, he worked proficiently to complete my job while maintaining a professional attitude driven by quality customer service. Good service makes the company....

Great customer service and great work